ELYON International 

Administration

• Responsible for execution of collection activities for all customers within the EB Division
• Responsible for ongoing application of received premium within the premium collection system within assigned block of business
• Perform service functions related to the life cycle of a policy
• Proactively communicate sensitive policy information and service options to policyholders, producers, TPAs, field force and home office staff
• Utilize established procedures to ensure accurate policy administration in accordance with contractual provisions
• Research, evaluate and resolve policyholder and field force requests
• Identify and recommend alternative administration options and negotiate exceptions
• Establish new group and system records
• Identify omissions in submitted materials and obtain necessary information to ensure billing and administrative accuracy
• Initiate and implement policy amendments by analyzing and resolving issues with policyholders, field force, underwriting and other home office personnel
• Interpret information provided by the field and underwriting; prepare updated billing statements; determine effective dates, billing modes and policy acceptance requirements
• Recognize the impact of policy changes to policyholder administration, commissions and claim adjudication
• Receivables and Collections duties such as: tracking and reconciling receivables, updating and maintaining data in system, communicating to policyholders of any coverage lapses and terminations due to non-payment
• Evaluate lapse, termination and reinstatement requests and make legally defensible decisions based upon contractual requirements and established guidelines
• Negotiate repayment plans or other satisfactory solutions to recover outstanding premium amounts
• Review and update system based on information and premium received as a result of collection activities

Policy Administration Representative

Manager

• Own end-to-end release lifecycle for cloud platform services across Azure, AWS, and GCP, including release planning, scheduling, cutover coordination, and post release validation
• Define and enforce release policies, runbooks, rollback procedures, and approval workflows to ensure predictable, auditable deployments
• Integrate CI/CD and Infrastructure as Code (IaC) practices into release processes, promoting pipeline-as-code, artifact promotion, and automated gates (unit, integration, security, smoke)
• Perform release readiness checks covering configuration, capacity, security, testing, observability, and support readiness
• Embed security and compliance controls in release pipelines, including vulnerability scanning, automated compliance checks, and coordination with security teams
• Manage SOX-compliant release controls: enforce segregation of duties, change authorization, traceability of build/artifact promotion, audit logging, and evidence collection for audits
• Coordinate cross functional and vendor stakeholders (engineering, product, operations, and sourced teams) to minimize risk and service disruption
• Maintain release documentation, communicate release notes/status to stakeholders, and preserve audit trails for regulatory and internal requirements
• Track release KPIs (deployment frequency, change failure rate, mean time to restore, lead time) and drive continuous improvement
• Establish and exercise incident and rollback playbooks; lead post release post mortems and root cause analysis
• Monitor and report on Agile DORA metrics to evaluate team performance and drive continuous improvement in the release management process

Release Manager

Analyst

• Performs Quality Assurance reviews of moderately complex departmental processes and transactions to provide management with feedback regarding adherence to quality standards and operational improvement opportunities.
• Creates and maintains Quality procedural documentation and repositories.
• Analyze QA review results and provide Senior Analyst/manager feedback on root causes, trends, and operational improvement opportunities.
• Participate and lead small to medium scope operational improvement initiatives.
• Build network of contacts inside and outside the company to identify and share best practices with the Quality Team.
• Execute QA testing strategies to produce data for management continuous improvement of departmental processes.
• Analyze root cause, impacts and trends of errors identified in QA review and provide results to manager/Senior Analyst.
• Identify opportunities for operational improvements and make recommendations to manager/Senior Analyst; lead small projects to implement improvements.
• Assist internal & external auditors with various audit testing.

Quality Analyst II

As an OCM, you will provide expert level consultation and analysis to division management, internal staff, outside organizations, and customers regarding change management for complex business projects. Develop and implement organizational change management plans to create engagement and readiness, minimize resistance, and ensure smooth transition to the change. Supplement Organizational Change Management with communications including but not limited to talking points, WDVA Workday Wire Newsletter and other change management communication deliverables. Use OneWA subject matter knowledge and expertise to educate WDVA staff to increase understanding of the reason, need and benefits of change for the OneWA project. Collaborate with OneWA OCM workstream lead, project team, and WDVA’s Organizational Change Manager assigned to the OneWA project.