ELYON International

Quality Analyst II

ELYON International

contract

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Origin:  • 🇺🇸 United States • Oregon

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Job Level

JuniorMid-Level

About the role

  • Performs Quality Assurance reviews of moderately complex departmental processes and transactions to provide management with feedback regarding adherence to quality standards and operational improvement opportunities.
  • Creates and maintains Quality procedural documentation and repositories.
  • Analyze QA review results and provide Senior Analyst/manager feedback on root causes, trends, and operational improvement opportunities.
  • Participate and lead small to medium scope operational improvement initiatives.
  • Build network of contacts inside and outside the company to identify and share best practices with the Quality Team.
  • Execute QA testing strategies to produce data for management continuous improvement of departmental processes.
  • Analyze root cause, impacts and trends of errors identified in QA review and provide results to manager/Senior Analyst.
  • Identify opportunities for operational improvements and make recommendations to manager/Senior Analyst; lead small projects to implement improvements.
  • Assist internal & external auditors with various audit testing.

Requirements

  • Intermediate knowledge of quality assurance or auditing standards and techniques; basic knowledge of control frameworks and risk analysis models.
  • Basic knowledge of process analysis, particularly in identification of opportunities to streamline and improve customer service.
  • Intermediate to advanced data analysis skills in either MS Access or MS Excel.
  • Professional certification preferred: CIA, CPA, ASQ or LEAN/Six Sigma
  • Experience in accounting, quality assurance, auditing, disability benefits administration, or an equivalent combination of education and/or relevant experience.
  • Education: Bachelors degree in Business, Accounting, Finance or related field
  • 2-4 Years' Experience