Performs Quality Assurance reviews of moderately complex departmental processes and transactions to provide management with feedback regarding adherence to quality standards and operational improvement opportunities.
Creates and maintains Quality procedural documentation and repositories.
Analyze QA review results and provide Senior Analyst/manager feedback on root causes, trends, and operational improvement opportunities.
Participate and lead small to medium scope operational improvement initiatives.
Build network of contacts inside and outside the company to identify and share best practices with the Quality Team.
Execute QA testing strategies to produce data for management continuous improvement of departmental processes.
Analyze root cause, impacts and trends of errors identified in QA review and provide results to manager/Senior Analyst.
Identify opportunities for operational improvements and make recommendations to manager/Senior Analyst; lead small projects to implement improvements.
Assist internal & external auditors with various audit testing.
Requirements
Intermediate knowledge of quality assurance or auditing standards and techniques; basic knowledge of control frameworks and risk analysis models.
Basic knowledge of process analysis, particularly in identification of opportunities to streamline and improve customer service.
Intermediate to advanced data analysis skills in either MS Access or MS Excel.
Professional certification preferred: CIA, CPA, ASQ or LEAN/Six Sigma
Experience in accounting, quality assurance, auditing, disability benefits administration, or an equivalent combination of education and/or relevant experience.
Education: Bachelors degree in Business, Accounting, Finance or related field