Administration

• Responsible for execution of collection activities for all customers within the EB Division
• Responsible for ongoing application of received premium within the premium collection system within assigned block of business
• Perform service functions related to the life cycle of a policy
• Proactively communicate sensitive policy information and service options to policyholders, producers, TPAs, field force and home office staff
• Utilize established procedures to ensure accurate policy administration in accordance with contractual provisions
• Research, evaluate and resolve policyholder and field force requests
• Identify and recommend alternative administration options and negotiate exceptions
• Establish new group and system records
• Identify omissions in submitted materials and obtain necessary information to ensure billing and administrative accuracy
• Initiate and implement policy amendments by analyzing and resolving issues with policyholders, field force, underwriting and other home office personnel
• Interpret information provided by the field and underwriting; prepare updated billing statements; determine effective dates, billing modes and policy acceptance requirements
• Recognize the impact of policy changes to policyholder administration, commissions and claim adjudication
• Receivables and Collections duties such as: tracking and reconciling receivables, updating and maintaining data in system, communicating to policyholders of any coverage lapses and terminations due to non-payment
• Evaluate lapse, termination and reinstatement requests and make legally defensible decisions based upon contractual requirements and established guidelines
• Negotiate repayment plans or other satisfactory solutions to recover outstanding premium amounts
• Review and update system based on information and premium received as a result of collection activities

Policy Administration Representative

Sales Administrator

Practice Administrator

Senior SharePoint Administrator

Logistics Administrator

Enterprise Jira Administrator