Collection Counselor
Dovenmuehle
Policy Administration Representative
ELYON International
contract
Posted on:
Origin: • 🇺🇸 United States • Oregon
Visit company websiteSalary
💰 $18 per hour
Job Level
Mid-LevelSenior
About the role
- Responsible for execution of collection activities for all customers within the EB Division
- Responsible for ongoing application of received premium within the premium collection system within assigned block of business
- Perform service functions related to the life cycle of a policy
- Proactively communicate sensitive policy information and service options to policyholders, producers, TPAs, field force and home office staff
- Utilize established procedures to ensure accurate policy administration in accordance with contractual provisions
- Research, evaluate and resolve policyholder and field force requests
- Identify and recommend alternative administration options and negotiate exceptions
- Establish new group and system records
- Identify omissions in submitted materials and obtain necessary information to ensure billing and administrative accuracy
- Initiate and implement policy amendments by analyzing and resolving issues with policyholders, field force, underwriting and other home office personnel
- Interpret information provided by the field and underwriting; prepare updated billing statements; determine effective dates, billing modes and policy acceptance requirements
- Recognize the impact of policy changes to policyholder administration, commissions and claim adjudication
- Receivables and Collections duties such as: tracking and reconciling receivables, updating and maintaining data in system, communicating to policyholders of any coverage lapses and terminations due to non-payment
- Evaluate lapse, termination and reinstatement requests and make legally defensible decisions based upon contractual requirements and established guidelines
- Negotiate repayment plans or other satisfactory solutions to recover outstanding premium amounts
- Review and update system based on information and premium received as a result of collection activities
Requirements
- Perform detailed data entry and basic math functions with a high level of accuracy
- Provide superior customer service
- Plan and prioritize work to meet multiple deadlines
- Problem solve with initiative
- Work effectively within a team
- Express ideas clearly both in group and individual settings, orally and in writing
- Ability to work within a high volume transaction environment
- Operate within a defined process
- Develop proficiency on billing and underwriting systems
- Develop and populate basic spreadsheets
- Operate professionally within sensitive situations (i.e., bankruptcies, non-payment of premium, terminations)
- Understand current authority levels and the critical impact they have on the Company’s success
- Working knowledge of: group contracts provisions, billing and billing support systems, spreadsheet and database applications
- Education: High School diploma
- Relevant work experience including demonstrated customer service skills in a high production environment, or the equivalent combination of education and/or relevant experience
- 0-2 Years' Experience
