Dovenmuehle

Collection Counselor

Dovenmuehle

full-time

Posted on:

Origin:  • 🇺🇸 United States • Illinois

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Salary

💰 $18 - $19 per hour

Job Level

Junior

About the role

  • Point of contact for delinquent accounts for collections activities; Answer high volume of inbound calls and/or generate high volume of outbound calls to delinquent borrowers; Resolve delinquent accounts by collecting payments, establishing payment plans, or proceeding with hardship assistance; Counsel borrowers on options, explain terms, and arrange repayment plans; Discuss financial status, review income and expenses, determine reason for non-payment; Offer Loss Mitigation assistance and explain options; Demonstrate knowledge and application of federal regulations and collection laws (FDCPA); Follow company and department policies and procedures; Maintain and document mortgage collection systems and databases; Process mortgage loan payments; Meet or exceed monthly goals; Complete annual regulatory compliance training; Additional duties as assigned

Requirements

  • High School diploma or equivalent; Solid PC skills: Microsoft applications and loan servicing platforms; 1-2 years collection experience/customer service experience; Analytical and problem-solving skills and attention to detail; Effective communication skills; Ability to negotiate with others and demonstrate assertiveness and empathy; Ability to understand and explain financial matters, modifications, and foreclosures; Knowledge of loan servicing software/systems preferred; Collection experience preferred; Call center experience preferred; Bilingual in Spanish - must pass bilingual certification (preferred)