Examines denied and other non-paid claims to determine the reason for discrepancies\n
Communicates directly with payers to follow up on outstanding claims, files technical and clinical appeals, resolves payment variances, and ensures timely and accurate reimbursement\n
Identifies specific reasons for underpayments, denials, and causes of payment delay\n
Works with management to identify, trend, and address root causes of issues in the A/R\n
Maintains a thorough understanding of federal and state regulations, as well as payer specific requirements and takes appropriate action accordingly\n
Documents all activity accurately including contact names, addresses, phone numbers, and other pertinent information in the client’s host system and/or appropriate tracking system\n
Demonstrates initiative and resourcefulness by making recommendations and communicating trends and issues to management\n
Needs to be a strong problem solver and critical thinker to resolve accounts\n
Must have basic computer knowledge and demonstrate proficiency in Microsoft Excel\n
Excellent Verbal skills\n
Problem solving skills, the ability to look at accounts and determine a plan of action for collection\n
Critical thinking skills, the ability to comprehend tools provided for securing payment, and apply them to differing accounts to result in payment\n
Adaptability to changing procedures and growing environment\n
Meet quality and productivity standards within timelines set forth in policies\n
Meet required attendance policies
Requirements
2 or 4-year college degree\n
1 or more years of relevant experience in medical collections, physician/hospital operations, AR Follow-up, denials & appeals, compliance, provider relations or professional billing preferred\n
Knowledge of claims review and analysis\n
Working knowledge of revenue cycle\n
Experience with the DDE Medicare system and payer websites to investigate claim statuses\n
Working knowledge of medical terminology and/or insurance claim terminology\n
Basic computer knowledge and proficiency in Microsoft Excel\n
Excellent verbal skills\n
Problem solving skills and the ability to plan action for collection\n
Critical thinking skills and the ability to apply tools to different accounts\n
Adaptability to changing procedures and growing environment\n
Meet quality and productivity standards within timelines set forth in policies\n