Follow up directly with commercial, governmental, and other payers to resolve claim payment issues and secure appropriate and timely reimbursement
Identify and analyze denials, payment variances, and no response claims and act to resolve claims/accounts
Draft and submit technical and clinical appeals
Provide support for all denial, no response, and audit activities
Examine denied and other non-paid claims to determine reasons for discrepancies
Communicate directly with payers, resolve payment variances, and ensure timely and accurate reimbursement
Work with management to identify, trend, and address root causes of issues in the A/R
Maintain understanding of federal and state regulations and payer specific requirements and take appropriate action
Document all activity accurately including contact names, addresses, phone numbers, and other pertinent information in client systems or tracking systems
Demonstrate initiative and resourcefulness by making recommendations and communicating trends and issues to management
Requirements
Must demonstrate basic computer knowledge
Demonstrate proficiency in Microsoft Excel
Excellent Verbal skills
Problem solving skills and critical thinking
Ability to identify plan of action for collection and determine reasons for underpayments, denials, and payment delays
Adaptability to changing procedures and growing environment
Meet quality and productivity standards and required attendance policies
Knowledge of federal and state regulations and payer specific requirements
Preferred: 2 or 4-year college degree
Preferred: 1 or more years of relevant experience in medical collections, physician/hospital operations, AR Follow-up, denials & appeals, compliance, provider relations or professional billing
Preferred: Knowledge of claims review and analysis
Preferred: Working knowledge of revenue cycle
Preferred: Experience working the DDE Medicare system and using payer websites to investigate claim statuses
Preferred: Working knowledge of medical terminology and/or insurance claim terminology