ELOVATE

Director

• Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of delivery.
• Ensure that projects and deliverables are completed on-time and within budget, and at a high level of customer satisfaction.
• Partner with various teams around the organization, including Sales and Sales Ops, to ensure resources are aligned with short- and long-term demand.
• Function as a customer advocate in routing information and responding to customer needs within the organization.
• Report on staffing, utilization, project health, and financial performance for Senior Leadership and our Board.
• Develop and maintain up-to-date profiles of skills, knowledge, and competencies for the PS team.
• Estimate and accurately forecast monthly delivery revenue.
• Maintain up-to-date knowledge of current product offerings.
• Deliver online and on-site presentations, tailored to each prospective customer’s needs.
• Develop and manage project plans, schedules, success criteria and milestones.

Director of Professional Services