Program Manager

ELOVATE

Program Manager leading strategic programs for municipal and agency customers. Ensuring timely delivery and measurable value through effective collaboration and program governance.

Posted 7/9/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program management, focusing on strategic customer program design, execution, and improvement. Proven ability to build strong customer relationships and analyze program data to drive operational enhancements.

Highest-signal resume keywords

Program ManagementCustomer SuccessStakeholder EngagementData AnalysisRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program DesignExecution PlanningSuccess Metrics DefinitionKPI TrackingMulti-Stakeholder Initiative Leadership

Soft Skills

Strong Organizational SkillsExcellent CommunicationFacilitation Skills

Certifications & Qualifications

PMPPgMP

Industry Keywords

Customer ProgramsMunicipal Agency ExperienceAutomated Traffic EnforcementPublic Safety TechnologySaaS Service Delivery

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own the design, execution, and continuous improvement of strategic customer programs at Elovate.
Lead the planning and execution of customer programs, ensuring milestones, deliverables, and outcomes are consistently met.
Translate customer objectives into structured program roadmaps with clear success criteria, timelines, and ownership.
Manage program governance including progress tracking, status reporting, risk management, and escalation handling.
Serve as the primary point of contact for assigned customers, building strong, trust-based relationships.
Facilitate collaboration across Product, Operations, Field Service, and leadership to drive successful program delivery.
Define program success metrics and KPIs; track and report on outcomes against targets.
Analyze program data to surface trends, risks, and opportunities for operational improvement.

Requirements

What you’ll need

5+ years of experience in program or project management, customer success, consulting, or related roles.
Demonstrated ability to lead complex, multi-stakeholder initiatives from concept through completion.
Strong organizational skills with the ability to manage multiple programs simultaneously.
Excellent communication and facilitation skills with experience engaging senior stakeholders.
Proven track record of building and maintaining strong customer relationships.
Analytical mindset with the ability to define metrics, measure progress, and report outcomes.
PMP, PgMP, or equivalent project/program management certification (nice to have).
Experience working with municipal or government agency customers (nice to have).
Background in automated traffic enforcement, public safety technology, or SaaS/hardware service delivery (nice to have).

Benefits

Comp & perks

Ongoing alignment between customer goals and Elovate's solutions and service delivery.
Proactive identification and addressing of customer concerns before they become escalations.
Regular program reviews, data-driven performance insights, and strategic recommendations.