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Field Service Manager
ELOVATERegional Field Service Manager overseeing field technicians and operational excellence for automated camera enforcement systems. Ensuring uptime, compliance, and performance for traffic safety solutions.
About the role
Key responsibilities & impact- Lead and manage regional field technicians supporting fixed and mobile automated enforcement systems.
- Ensure camera uptime meets or exceeds contractual SLAs.
- Oversee preventative maintenance schedules, calibration cycles, and system certifications.
- Ensure timely response to outages, equipment failures, and municipality escalations.
- Conduct field audits and quality assurance inspections.
- Ensure all equipment meets state and municipal regulatory requirements.
- Oversee proper documentation for calibration, maintenance logs, and chain-of-custody protocols.
- Partner with Legal and Compliance teams on audit requests or evidentiary inquiries.
- Serve as operational point of contact for municipal clients within region.
- Support contract renewals by ensuring service reliability and responsiveness.
- Monitor KPIs including camera uptime %, Mean time to repair (MTTR), SLA response compliance, and safety metrics.
- Drive corrective action plans when performance gaps are identified.
- Hire, train, and develop field technicians specializing in enforcement hardware and roadside infrastructure.
Requirements
What you’ll need- 5–8+ years of field service operations experience
- 3–5+ years leading distributed technical teams
- Experience supporting roadside infrastructure, traffic systems, or municipal contracts
- Strong knowledge of SLA-driven service environments
- Experience managing field safety in active roadway environments
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
preventative maintenancecalibrationquality assurancedocumentationKPI monitoringMean time to repair (MTTR)service reliabilitycorrective action plansfield service operationstechnical team leadership
Soft Skills
leadershipcommunicationorganizationalproblem-solvingtrainingclient managementcollaborationresponsivenessattention to detailadaptability