Elorus

Customer Support

• Answer user questions and resolve issues via chat, email, or phone.
• Create, organize, and publish support content (guides, FAQs, best practices).
• Document problem areas to support collaboration with the product team.
• Explain product updates and improvements to users.

Customer Support Specialist

Content Writer

• Creating content for our Greek blog. You will use AI tools to research topics, generate ideas, and identify content angles to help with the content production process.
• Reviewing and fact-checking AI-generated content to ensure quality, originality, accuracy, and usefulness for our audience.
• Re-structuring and editing selected blog articles that are already published to enhance their performance.
• Developing product-related content, including product descriptions, guides, onboarding emails, and in-app tooltips to support our existing users.
• Proofreading and editing articles in our Greek help center, making them more comprehensive and easier to understand.
• Creating long-form content, such as ebooks, reports, surveys, and guides, on industry-related topics to attract our target audience.
• Writing copy for product landing pages, email campaigns, and pay-per-click ads to promote Elorus.
• Experimenting with AI tools and suggesting ways to improve content quality, speed, and scalability.
• Collaborating with the marketing and product teams to transform product knowledge, customer insights, and SEO opportunities into useful content.

Customer Support Specialist

Marketing Content Writer, Greek Language