Elorus

Support Engineer

• Investigate and resolve technical issues reported by customers.
• Provide technical support to customers via phone, email, and other channels.
• Diagnose and troubleshoot software-related issues on the Elorus SaaS platform.
• Log and track bugs using the internal project management system.
• Collaborate with 1st level support to investigate customer-reported problems.
• Communicate findings and insights to product owners and development teams.
• Assist external developers using Elorus public APIs and provide API support.
• Provide feedback to the product team to improve the platform.

Software Support Engineer