Elorus

Support Engineer

• Provide technical support to customers via phone, email, and other channels.
• Diagnose and troubleshoot software-related issues.
• Log and track bugs using our internal project management system.
• Collaborate with 1st level support to investigate customer-reported problems.
• Communicate findings and insights to product owners.
• Assist external developers using Elorus public APIs (e.g., https://developer.elorus.com/).

Technical Support Specialist – SaaS, API

Backend Engineer

• Design and implement new backend features and APIs in Python (Django).
• Optimize database queries and ensure scalable architecture.
• Collaborate with product team to translate requirements into technical solutions.
• Identify bottlenecks and fix bugs to maintain platform reliability.
• Support front-end development using ReactJS.
• Participate in code reviews and help shape our engineering practices.

Full Stack Developer, Python, Django

Customer Support

Software Support Specialist

• Investigate and resolve technical issues reported by customers.
• Provide technical support to customers via phone, email, and other channels.
• Diagnose and troubleshoot software-related issues on the Elorus SaaS platform.
• Log and track bugs using the internal project management system.
• Collaborate with 1st level support to investigate customer-reported problems.
• Communicate findings and insights to product owners and development teams.
• Assist external developers using Elorus public APIs and provide API support.
• Provide feedback to the product team to improve the platform.

Technical Support Specialist – SaaS, API

Full Stack Developer, Python, Django

Software Support Specialist

Software Support Engineer