Customer Support Specialist

Elorus

Customer Support Specialist providing essential support to users of Elorus' financial management platform. Resolving inquiries, creating resources, and communicating updates to enhance user experience.

Posted 6/24/2026full-timeAthens • 🇬🇷 GreeceJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Answer user questions and resolve issues via chat, email, or phone.
Create, organize, and publish support content (guides, FAQs, best practices).
Document problem areas to support collaboration with the product team.
Explain product updates and improvements to users.

Requirements

What you’ll need

2+ years of experience as a Customer Support Specialist or similar role.
Passionate & empathetic: Able to understand and relate to small business users.
Always striving for more: Committed to improving the user experience and growing product knowledge.
Advanced problem solvers: Creative in addressing unconventional or complex questions.
Excellent verbal and written communication skills in English and Greek.
Strong IT knowledge: Able to quickly grasp technology and apply learning to tasks.
Preferred Qualifications: Domain expertise in Finance, Business, or FinTech.

Benefits

Comp & perks

Competitive compensation based on experience.
Fixed monthly meal allowances.
Private health insurance.
Hybrid work model (on-site & remote).
Access to the latest tools and continuous learning opportunities.
A modern and supportive workplace culture.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

empatheticproblem solvingcommunication skillsuser experience improvementcreativity