Elliptic

Program Manager

Elliptic

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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About the role

  • Lead deployment and configuration of Elliptic’s compliance and blockchain analytics solutions for enterprise customers, particularly in service-led engagements, ensuring alignment between technical setup, compliance use cases, and operational requirements.
  • Facilitate customer onboarding and enablement sessions, ensuring stakeholders understand how to configure, interpret, and integrate Elliptic tools into their existing workflows.
  • Deliver tailored advisory services related to crypto transaction monitoring, blockchain risk typologies, customer risk scoring, and regulatory obligations (e.g., Travel Rule, crypto AML).
  • Own and manage the engagement, tracking all operational aspects to ensure delivery of scoped project milestones within agreed timelines and SLAs, while providing transparent internal and client-facing updates on progress, issues, and risks.
  • Collaborate with Sales, Customer Success, and Product teams to ensure a smooth handover from sales to go-live, and contribute to feedback loops for product enhancement.
  • Provide project coordination including agenda planning, documentation, follow-ups, and managing action items for implementation and service delivery engagements.
  • Contribute to the continuous improvement of delivery methodologies and playbooks by sharing client insights and lessons learned.
  • Stay up to date on crypto compliance trends, typologies, and regulatory changes that impact client compliance frameworks or product usage.
  • Support the development of internal knowledge content, FAQs, and workshop material used by the broader services and delivery teams.

Requirements

  • Willing and able to work on-site with customers to support project delivery, foster collaboration, and build strong client relationships.
  • Operational experience and/or subject matter expertise in financial crime compliance, AML, or cryptoasset-related risk management (either in a Fintech, RegTech, Consultancy, or Financial Institution).
  • Hands-on experience in delivering or supporting the implementation of compliance software or related technology solutions for customers.
  • Ability to interact confidently with customer compliance, risk, and operational stakeholders and translate complex requirements into actionable configurations or best practices.
  • Project coordination instincts—a strong sense of structure, accountability, and task management.
  • Excellent written and verbal communication skills for both internal documentation and externally-facing deliverables.
  • Experience working in a fast-paced, 'build-phase' product company or scale-up environment – comfortable with ambiguity and problem-solving.
  • A passion for crypto and blockchain technology is strongly preferred.
  • Familiarity with blockchain forensic tools, crypto exchanges, or travel rule solution providers is a bonus.
  • Exposure to system integration or API-based technologies in compliance workflows is a bonus.
  • Practical knowledge of FATF guidance, OFAC sanctions, or global VASP licensing regimes is a bonus.
Benefits
  • Hybrid working: The option to work from almost anywhere for up to 90 days per year.
  • Remote Work Budget: $650 budget to set up your home office space.
  • L&D Budget: $1,000 annual Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development.
  • Holidays: 25 days of annual leave + 8 US Public Holidays.
  • Birthday Leave: An extra day off for your birthday.
  • Enhanced Parental Leave: We provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave.
  • Healthcare: Comprehensive medical, dental, and vision coverage through a range of providers (including Tufts, Kaiser, Aetna, UHC, and Blue Shield of CA) with generous premium contributions for you and your dependents.
  • 401k: Company match included.
  • Mental Health: Full access to Spill mental health support.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
compliance softwareblockchain analyticscrypto transaction monitoringcustomer risk scoringregulatory obligationsproject coordinationsystem integrationAPI-based technologiesblockchain forensic toolsfinancial crime compliance
Soft Skills
client relationship buildingcommunication skillstask managementcollaborationproblem-solvingadaptabilityaccountabilitydocumentationfacilitationinsight sharing