Elliptic

Strategic Delivery Engagement Manager

Elliptic

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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About the role

  • Deliver onboarding, enablement, and advisory support to customers across the full lifecycle of their compliance journey with Elliptic products.
  • Work primarily with regulated financial institutions, crypto-native organisations, and fintechs to operationalise financial crime compliance programs.
  • Maximise ROI from Elliptic solutions.
  • Play a hands-on role in delivering outstanding client experiences that accelerate adoption, ensure compliance confidence, and support long-term customer success.
  • Lead deployment and configuration of Elliptic’s compliance and blockchain analytics solutions for enterprise customers.
  • Facilitate customer onboarding and enablement sessions.
  • Deliver tailored advisory services related to crypto transaction monitoring, blockchain risk typologies, customer risk scoring, and regulatory obligations.
  • Own and manage the engagement, tracking all operational aspects to ensure delivery of scoped project milestones within agreed timelines and SLAs.
  • Collaborate with Sales, Customer Success, and Product teams for smooth handover from sales to go-live.
  • Contribute to the continuous improvement of delivery methodologies and playbooks by sharing client insights and lessons learned.

Requirements

  • Willing and able to work on-site with customers to support project delivery, foster collaboration, and build strong client relationships.
  • Operational experience and/or subject matter expertise in financial crime compliance, AML, or cryptoasset-related risk management (either in a Fintech, RegTech, Consultancy, or Financial Institution).
  • Hands-on experience in delivering or supporting the implementation of compliance software or related technology solutions for customers.
  • Ability to interact confidently with customer compliance, risk, and operational stakeholders and translate complex requirements into actionable configurations or best practices.
  • Project coordination instincts—a strong sense of structure, accountability, and task management.
  • Excellent written and verbal communication skills for both internal documentation and externally-facing deliverables.
  • Experience working in a fast-paced, "build-phase" product company or scale-up environment – comfortable with ambiguity and problem-solving.
  • A passion for crypto and blockchain technology is strongly preferred.
  • Familiarity with blockchain forensic tools, crypto exchanges, or travel rule solution providers.
  • Exposure to system integration or API-based technologies in compliance workflows.
  • Practical knowledge of FATF guidance, OFAC sanctions, or global VASP licensing regimes.
Benefits
  • Competitive salary
  • Share Options
  • Holiday - 25 days of annual leave in addition to US Public Holidays
  • Health insurance
  • Personal training budget
  • Laptop + equipment you need
  • Home office allowance
  • Full access to Spill Mental Health Support

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
financial crime complianceAMLcryptoasset-related risk managementcompliance software implementationblockchain analytics solutionscrypto transaction monitoringcustomer risk scoringregulatory obligationssystem integrationAPI-based technologies
Soft skills
client relationship buildingproject coordinationtask managementwritten communicationverbal communicationproblem-solvingcollaborationaccountabilityadaptabilityinsight sharing