Elite Technology

Billing Operations Specialist

Elite Technology

full-time

Posted on:

Location Type: Hybrid

Location: Costa Rica

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About the role

  • Execute billing activities across the Invoice-to-Cash lifecycle, including contract setup, invoicing, credit and rebill processing, and billing adjustments.
  • Review contract terms and ensure billing details are accurately reflected in the financial system.
  • Input and maintain accurate contract and financial data related to revenue, invoicing schedules, and payment terms.
  • Validate billing information to support proper revenue recognition and financial accuracy.
  • Ensure accuracy of MRR/ARR-impacting billing events such as upgrades, downgrades, cancellations, and renewals.
  • Investigate and resolve billing discrepancies, ensuring timely and accurate resolution.
  • Coordinate with internal stakeholders such as Finance, Revenue Operations, Sales, and Professional Services to ensure billing requirements are understood and executed correctly.
  • Monitor billing deadlines and ensure invoices are issued in accordance with contractual obligations.
  • Provide responsive and professional service when supporting internal and external customer inquiries related to billing.
  • Identify opportunities to improve billing processes, reduce manual work, and increase operational efficiency.
  • Contribute to team discussions and support initiatives that enhance accuracy, consistency, and scalability of billing operations.
  • Perform other duties as assigned to support departmental and company objectives.

Requirements

  • Bachelor's Degree in Accounting, Finance, Business, or a related field, or equivalent experience.
  • C1-level English proficiency (CEFR), with strong written and verbal communication skills.
  • 3–5 years of experience in billing, revenue operations, accounts receivable, accounting, or a related finance function.
  • 3–5 years of experience working with NetSuite and Salesforce ERPs.
  • Strong attention to detail with the ability to review financial data for accuracy and completeness.
  • Comprehensive understanding of billing processes and the Invoice-to-Cash lifecycle.
  • Strong Proficiency in Microsoft Excel and other Microsoft Office applications, including advanced formulas such as XLOOKUP, pivot tables, and logical functions.
  • Strong organizational skills and the ability to manage multiple priorities simultaneously.
  • Analytical and problem-solving mindset with the ability to resolve billing issues efficiently.
  • Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
  • High level of professionalism, integrity, and commitment to financial controls and confidentiality.
  • Ability to travel up <10% as business needs require.
  • Role requires the following physical capacity: Sedentary: primarily desk/computer work.
  • Must be legally authorized to work in Costa Rica; Elite does not provide employment sponsorship for this position.
Benefits
  • PTO
  • 2 Elite Mental Health Days per year
  • Annual Incentive Plan
  • 14 Paid Costa Rica Holidays
  • Comprehensive medical, dental, and vision benefits
  • Life Insurance
  • Employee Assistance Program
  • Generous Global Parental Leave
  • Calm, free premium subscription
  • Employee Discount Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billingrevenue operationsaccounts receivablefinancial data reviewbilling processesInvoice-to-Cash lifecycleMicrosoft ExcelNetSuiteSalesforceadvanced formulas
Soft Skills
attention to detailorganizational skillsanalytical mindsetproblem-solvingcommunication skillscollaborationprofessionalismintegritycommitment to financial controlsability to manage multiple priorities
Certifications
Bachelor's Degree in AccountingBachelor's Degree in FinanceBachelor's Degree in Business