Elite Technology

Revenue Operations

• Oversee end-to-end invoicing in NetSuite (subscriptions, usage, fixed-fee, milestone, T&M, and credit/rebill scenarios).
• Lead, mentor, and develop the Billing/Invoicing and Collections teams (hiring, training, performance management, workload planning).
• Establish team KPIs, SLAs, and a culture of continuous improvement, accountability, and customer service.
• Ensure accuracy of order data flow from Salesforce to NetSuite, minimizing manual adjustments.
• Own monthly billing cycles, cutoffs, and quality controls; manage billing calendars and exception handling.
• Partner with Revenue Accounting to support ASC 606 compliance, billing schedules, revenue schedules, and audit requests.
• Manage collections strategy, outreach cadences, and dispute resolution; reduce DSO and aging A/R.
• Oversee cash application, unapplied cash resolution, and credit memos.
• Build dashboards and aging reports; escalate chronic delinquencies and collaborate with Sales/CS on retention impacts.
• Implement internal controls to support close accuracy and external audit readiness.
• Perform other duties as assigned to support departmental and company objectives.

Manager, Revenue Operations

Recruitment

• Partner with hiring managers to understand team needs, role requirements, and the profile of top performers.
• Lead full-cycle recruiting efforts, from sourcing and screening through offer negotiation and onboarding coordination.
• Actively source, engage, and nurture relationships with passive candidates through creative outreach and networking.
• Leverage AI and emerging recruiting technologies to enhance sourcing, streamline workflows, and improve candidate engagement, while maintaining a high-quality, personalized candidate experience.
• Build and maintain strong global talent pipelines across Technology, Global Support Services, Finance, and other departments to meet current and future hiring needs.
• Develop and execute innovative sourcing strategies using data, insights, and storytelling to attract high-quality candidates.
• Provide hiring teams with market intelligence, pipeline health updates, and data-driven insights to guide hiring decisions.
• Deliver a seamless, high-touch candidate experience that reflects Elite’s employer brand and values.
• Maintain accurate candidate records and reporting within Greenhouse to ensure process transparency and compliance.
• Collaborate with HR and hiring teams on offer processes, negotiations, and onboarding to ensure smooth transitions.
• Perform other duties as assigned to support departmental and company objectives.

Recruiter

Human Resources

• Serve as a trusted advisor to senior leaders, providing guidance on talent strategy, organizational effectiveness, and leadership capability.
• Lead and facilitate talent management processes including talent reviews, succession planning, and leadership development discussions.
• Partner with senior leaders to align talent strategy with business priorities and drive organizational effectiveness across leadership teams.
• Partner with leadership teams on organizational design, including spans, layers, role clarity, and workforce planning.
• Coach leaders on leadership expectations and effectiveness, accountability, and building high-performing, scalable teams.
• Use people data and organizational insights to guide leadership decisions related to talent strategy, organizational structure, and workforce planning.
• Provide guidance on complex employee relations matters and sensitive leadership issues.
• Partner with Learning & Development to drive leadership capability initiatives and strengthen leadership pipelines.
• Support strategic workforce planning and organizational scaling and change initiatives aligned with business priorities.
• Collaborate with specialized HR team members across recruiting, compensation, and HR operations to deliver integrated HR solutions.
• Partner with global leaders to support talent strategies across regions and ensure consistent application of HR practices.
• Perform other duties as assigned to support departmental and company objectives.

Senior Human Resources Business Partner

Operations

• Own end-to-end commission calculation, validation, and payout operations across all sales incentive plans.
• Ensure commissions are calculated accurately and delivered on time with zero surprises on payout day.
• Interpret Incentive Plan Documents (IPDs) and translate plan language into clear, defensible system logic.
• Lead annual and new hire IPD development, distribution, onboarding alignment, and version control management.
• Validate deal attribution, crediting, splits, overlays, accelerators, and timing logic.
• Apply commission plans consistently and resolve gray areas with sound judgment and documented precedent.
• Partner with Finance on monthly accruals, forecasting, reconciliation, and payout approvals.
• Deliver clean, reconciled commission files to Payroll and ensure alignment across CRM, ERP, and commission systems.
• Maintain audit-ready documentation of commission rules, exception handling, and calculation methodologies.
• Manage rep inquiries and disputes within defined SLAs, providing fast, consistent, and fact-based responses.
• Own exception review process and ensure all adjustments are documented, approved, and traceable.
• Identify recurring issues, data inconsistencies, or plan weaknesses and recommend structural improvements.
• Build and maintain reporting dashboards to provide leadership visibility into commissions, attainment, and trends.
• Eliminate shadow spreadsheets by strengthening system controls and standardizing processes.
• Establish and enforce internal controls to protect data integrity and ensure governance discipline.
• Demonstrate proactive time management to prioritize competing deadlines, especially during payout cycles.
• Communicate complex commission logic clearly and confidently to Sales, Finance, and Leadership stakeholders.
• Build trusted relationships with Sales, Finance, HR, and Revenue Operations partners.
• Provide leadership with clear, confident insights into commission performance and risk exposure.
• Perform other duties as assigned to support departmental and company objectives.

Sales Compensation, Operations Lead

• Execute billing activities across the Invoice-to-Cash lifecycle, including contract setup, invoicing, credit and rebill processing, and billing adjustments.
• Review contract terms and ensure billing details are accurately reflected in the financial system.
• Input and maintain accurate contract and financial data related to revenue, invoicing schedules, and payment terms.
• Validate billing information to support proper revenue recognition and financial accuracy.
• Ensure accuracy of MRR/ARR-impacting billing events such as upgrades, downgrades, cancellations, and renewals.
• Investigate and resolve billing discrepancies, ensuring timely and accurate resolution.
• Coordinate with internal stakeholders such as Finance, Revenue Operations, Sales, and Professional Services to ensure billing requirements are understood and executed correctly.
• Monitor billing deadlines and ensure invoices are issued in accordance with contractual obligations.
• Provide responsive and professional service when supporting internal and external customer inquiries related to billing.
• Identify opportunities to improve billing processes, reduce manual work, and increase operational efficiency.
• Contribute to team discussions and support initiatives that enhance accuracy, consistency, and scalability of billing operations.
• Perform other duties as assigned to support departmental and company objectives.

Billing Operations Specialist

Support Engineer

• Build, lead, and coach the Technical Support team.
• Own technical case management, including MTTR, SLA performance, prioritization, communication.
• Implement end-to-end case ownership, ensuring zero “ping-ponging” between teams.
• Build and maintain operational runbooks, SOPs, and service workflows for the technical track.
• Act as incident commander during Sev-1 and Sev-2 events.
• Oversee technical investigation and resolution for:
• Cloud service interruptions
• API failures and integration issues
• Customizations/configured logic incidents
• Platform performance degradation
• Perform and review RCAs, trend analysis, and corrective/preventive actions.
• Serve as a customer facing technical leader during escalations.
• Deliver concise, Executive-ready summaries to senior business and technical stakeholders.
• Participate in customer incident calls, debriefs, and roadmap discussions.
• Act as the technical point of contact when Support requires senior leadership presence.
• Validate escalations prior to Engineering handoff; ensure complete triage, reproducible steps, logs, and metadata.
• Partner with the TPM on prioritization, defect intake, and technical debt grooming.
• Identify recurring incidents and drive durable product improvements.
• Use AI triage to improve routing accuracy between Functional and Technical Support.
• Collaborate with the TPM to implement AI clustering for “silent” platform issues.
• Oversee AI deflection for common configuration and how-to issues.
• Perform other duties as assigned to support departmental and company objectives.

Technical Support Manager

Salesforce Administrator

• Administer and support the organization’s enterprise application ecosystem, including CRM, operational platforms, and integrated business systems.
• Manage system configurations, user access, permissions, and security to ensure data integrity, compliance, and operational reliability.
• Collaborate with business stakeholders to gather requirements and translate them into system enhancements, workflows, and automation solutions.
• Design and maintain reports, dashboards, and data visualizations that provide actionable insights for leadership and operational teams.
• Troubleshoot system issues, investigate root causes, and implement sustainable solutions to improve platform performance and user experience.
• Lead the implementation and maintenance of system integrations across enterprise applications using APIs and integration tools.
• Oversee user and license management, including provisioning, deactivation, and role-based access controls.
• Support enterprise system upgrades, releases, and new feature rollouts, including testing and change management.
• Monitor system adoption and partner with stakeholders to drive process optimization and platform utilization.
• Develop and maintain system documentation, training materials, and knowledge resources for end users.
• Provide guidance and technical expertise to cross-functional teams on best practices for system usage, automation, and data governance.
• Participate in strategic initiatives to evaluate and implement new enterprise technologies and platform improvements.
• Perform other duties as assigned to support departmental and company objectives.

Senior Salesforce Administrator

Accounts Payable

• Review, verify, and process vendor invoices for accuracy, appropriate coding, approvals, and compliance with company policies.
• Match invoices to purchase orders; investigate and resolve discrepancies.
• Monitor AP email inbox and route communications appropriately.
• Prepare payment runs in accordance with payment terms and company guidelines.
• Process invoices across multiple entities and currencies as applicable.
• Maintain accurate vendor records, including onboarding new vendors and updating existing vendor profiles.
• Work with Procurement Team to create purchase orders according to company policy.
• Respond to vendor and internal stakeholder inquiries in a timely and professional manner; research and resolve payment issues.
• Reconcile vendor statements and resolve outstanding items.
• Support monthend close activities, including accruals, aging review, and AP reporting.
• Assist with internal and external audits by providing documentation as requested.
• Ensure adherence to internal controls, company policies, and regulatory requirements.
• Identify opportunities to improve AP processes, improve automation, and strengthen controls.
• Support implementation of new AP systems, tools, and process enhancements.
• Perform other duties as assigned to support departmental and company objectives.

Accounts Payable Specialist

Financial Planning and Analysis

• Act as the primary finance partner to Product Management, Engineering, and Technology leaders.
• Support product roadmap planning with rigorous financial analysis, scenario modeling, and investment prioritization.
• Translate product and technology strategy into clear financial outcomes, tradeoffs, and decision frameworks.
• Lead financial evaluation of new product introductions (NPIs), platform investments, and major feature initiatives.
• Develop and review business cases, including TAM assumptions, pricing models, cost structures, and payback analysis.
• Establish and track ROI metrics, ensuring accountability from initial approval through post-launch performance.
• Conduct post-investment reviews to assess variance vs. plan and recommend corrective actions.
• Own financial oversight of Microsoft Azure spend, partnering with Engineering, Cloud Ops, and Security.
• Build and maintain cloud cost models, forecasts, and optimization plans.
• Monitor and analyze consumption drivers (compute, storage, data, networking) and identify cost-efficiency opportunities.
• Support FinOps initiatives, including cost allocation and usage governance.
• Manage customer-level and product-level cloud margins, including COGS attribution and profitability analysis.
• Partner with GTM, Product, and Engineering to improve software gross margin and scalability.
• Analyze pricing, packaging, and usage patterns to ensure margins improve with.
• Support strategic decisions around build vs. buy, architecture changes, and platform investments.
• Own product and technology operating forecasts, including headcount, cloud spending, and capitalized development costs.
• Create executive-ready reporting that highlights financial performance, risks, and investment outcomes.
• Provide ad-hoc analysis to support leadership decisions, M&A diligence, and long-range.
• Influence stakeholders across Product, Engineering, Cloud, and GTM teams.
• Help establish financial discipline while maintaining speed and innovation.
• Perform other duties as assigned to support departmental and company objectives.

Senior Finance Business Partner, Product & Technology

• The Vice President of Sales Strategy & Commercial Operations leads the design and execution of the Sales operating model.
• Reporting to the Chief Sales Officer, this role translates enterprise growth strategy into scalable commercial infrastructure, disciplined execution, and measurable performance outcomes.
• The VP owns the systems, processes, and performance frameworks that enable Sales to operate with rigor, predictability, and productivity.
• In close partnership with FP&A, this role aligns commercial execution with financial planning while building and maturing a scalable commercial operations function to support the company’s next stage of growth.
• Lead and evolve the Sales Operations function to support continued revenue growth and operational scale.
• Drive clarity in sales roles, accountability, and performance expectations.
• Own the operating cadence for weekly, monthly, and quarterly sales inspection.
• Establish and enforce pipeline standards, stage definitions, and CRM discipline to improve forecast accuracy and execution visibility.
• Evolve Sales Enablement into a scalable revenue productivity engine aligned to measurable improvements in win rates, deal velocity, ramp time, and quota attainment.

Vice President, Sales Strategy – Commercial Operations

Sales Engineer

• Lead executive-level conversations centered on business outcomes, total cost of ownership, risk mitigation, scalability, and long-term strategic value.
• Serve as the primary solution leader on complex enterprise opportunities from qualification through close.
• Partner cross-functionally with Sales, Product, Marketing, and leadership to align deal strategy and solution positioning.
• Develop and articulate clear value hypotheses aligned to client-defined success metrics early in the sales cycle.
• Conduct structured, consultative discovery with senior stakeholders across Finance, IT, Operations, and Firm Leadership.
• Translate complex technical capabilities into compelling commercial narratives tailored to executive audiences.
• Design and deliver high-impact demonstrations and strategic workshops aligned to client decision criteria.
• Support pricing and commercial discussions by reinforcing quantified business value and transformation outcomes.
• Influence deal direction by identifying risk, competitive differentiation, and expansion opportunities.
• Act as a senior escalation point during evaluations, resolving complex functional or technical concerns with credibility and composure.
• Contribute to evolving pre-sales methodologies and continuously raise the standard of execution.
• Contribute to a high-performance pre-sales culture through collaboration, knowledge sharing, and modeling best-in-class execution.
• Ensure disciplined deal execution through accurate opportunity alignment and forecasting collaboration.
• Manage multiple concurrent enterprise pursuits with professionalism, responsiveness, and precision.
• Perform other duties as assigned to support departmental and company objectives.

Senior Sales Engineer

• Lead the solution evaluation phase of enterprise pursuits, ensuring alignment between client-defined success metrics and demonstrated capabilities.
• Partner with Sales Executives to shape deal strategy and executive-level positioning.
• Conduct structured discovery to uncover financial, operational, and technical priorities.
• Identify client success metrics and decision criteria to guide solution positioning.
• Translate client challenges into business-aligned solution narratives supported by 3E and its cloud ecosystem.
• Articulate solution value in the context of client-defined business outcomes and KPIs.
• Design and deliver tailored demonstrations and workshops aligned to measurable client priorities.
• Deliver polished, executive-ready presentations that clearly connect solution capabilities to measurable business impact.
• Support pricing and commercial discussions by reinforcing business value and solution differentiation.
• Support RFI/RFP responses through requirements alignment and solution narrative development.
• Participate in account planning alongside Sales and cross-functional partners.
• Partner with Product, Engineering, Marketing, and Services to ensure solution alignment and market feedback.
• Provide structured field insights to influence product direction and go-to-market priorities.
• Ensure disciplined deal execution through accurate opportunity alignment and forecasting collaboration.
• Manage multiple concurrent opportunities while maintaining a high standard of quality and responsiveness.
• Contribute to firm-wide client webinars, product briefings, and thought-leadership sessions.
• Perform other duties as assigned to support departmental and company objectives.

• The Support Analyst is the primary service contact assisting customers to effectively utilize the software to meet their firm’s business objectives.
• The Support Analyst leverages advanced software troubleshooting skills, strong business acumen, and proven customer soft skills to proactively resolve simple to complex service requests from external customers and implementation personnel.
• Ability to effectively capture, document, analyze, and reconcile customers' procedural, setup, Elite application, and integration-related inquiries utilizing remote access tools, data analysis tools, and internal systems.
• Documents the nature and scope of found issues and takes steps toward resolution including testing and leveraging existing internal knowledge bases and documentation.
• Communicates and recommends simple to complex business processes, procedural and/or diverse service request solutions to resolve customer issues.

Support Analyst

Content Marketing Manager

• Own and actively build, test, and evolve the company’s product and solution positioning—turning strategy into clear sales talk tracks, pitch narratives, and proof points that work in live deals.
• Create and scale an AI-driven content and messaging engine across the buyer journey—writing executive narratives, product stories, sales decks, and enablement assets that directly support pipeline and revenue.
• Define and drive go-to-market strategy for product launches, new segments, and key initiatives, partnering closely with Sales, Product, Enablement, and Growth Marketing to ensure alignment, consistency, and impact.
• Translate complex product capabilities into clear, persuasive narratives that resonate with enterprise buyers (CFOs, CIOs, GCs, and legal ops leaders) and accelerate sales cycles.
• Serve as the owner of all core messaging assets — including pitch decks, battlecards, solution briefs, demo narratives — ensuring consistency, clarity, and relevance across functions and channels.
• Act as a direct extension of the Sales team—supporting priority deals with custom narratives, decks, ROI framing, and 1:1 enablement as needed.
• Manage a small high-performing team, while personally owning and delivering critical messaging, enablement, and narrative assets.
• Build and produce a performance-driven content engine across high-impact decks, and talk tracks, website, social media, paid campaigns, live events, and webinars, leveraging AI tools and automation platforms to accelerate content production, personalization, and campaign iteration at scale.
• Operationalize feedback loops by embedding product marketing into win/loss analysis, pipeline reviews, field interviews, and customer research to drive ongoing refinement of positioning and strategy.
• Act as a key voice in competitive strategy, customer segmentation, and persona development, using insights to influence product roadmap, campaign focus, and market expansion priorities.
• Serve as the internal expert for sales and product on our buyer, product roadmap, competitive positioning, and more – you will be the trusted resource.
• Be proactive in identifying and delivering must-win market opportunities, breakthrough content, owned data.
• Build strong relationships with customers to conduct research, learn feedback, build market advocates.
• Build an insights engine to educate the business on market momentum, customer insights, competitive updates, and more.
• Represent the voice of the market at the leadership table, advocating for customer needs and ensuring our messaging aligns with business goals, market dynamics, and growth strategy.
• Perform other duties as assigned to support departmental and company objectives.