Elite Technology

Sales Engineer

• Lead executive-level conversations centered on business outcomes, total cost of ownership, risk mitigation, scalability, and long-term strategic value.
• Serve as the primary solution leader on complex enterprise opportunities from qualification through close.
• Partner cross-functionally with Sales, Product, Marketing, and leadership to align deal strategy and solution positioning.
• Develop and articulate clear value hypotheses aligned to client-defined success metrics early in the sales cycle.
• Conduct structured, consultative discovery with senior stakeholders across Finance, IT, Operations, and Firm Leadership.
• Translate complex technical capabilities into compelling commercial narratives tailored to executive audiences.
• Design and deliver high-impact demonstrations and strategic workshops aligned to client decision criteria.
• Support pricing and commercial discussions by reinforcing quantified business value and transformation outcomes.
• Influence deal direction by identifying risk, competitive differentiation, and expansion opportunities.
• Act as a senior escalation point during evaluations, resolving complex functional or technical concerns with credibility and composure.
• Contribute to evolving pre-sales methodologies and continuously raise the standard of execution.
• Contribute to a high-performance pre-sales culture through collaboration, knowledge sharing, and modeling best-in-class execution.
• Ensure disciplined deal execution through accurate opportunity alignment and forecasting collaboration.
• Manage multiple concurrent enterprise pursuits with professionalism, responsiveness, and precision.
• Perform other duties as assigned to support departmental and company objectives.

Senior Sales Engineer

• Lead the solution evaluation phase of enterprise pursuits, ensuring alignment between client-defined success metrics and demonstrated capabilities.
• Partner with Sales Executives to shape deal strategy and executive-level positioning.
• Conduct structured discovery to uncover financial, operational, and technical priorities.
• Identify client success metrics and decision criteria to guide solution positioning.
• Translate client challenges into business-aligned solution narratives supported by 3E and its cloud ecosystem.
• Articulate solution value in the context of client-defined business outcomes and KPIs.
• Design and deliver tailored demonstrations and workshops aligned to measurable client priorities.
• Deliver polished, executive-ready presentations that clearly connect solution capabilities to measurable business impact.
• Support pricing and commercial discussions by reinforcing business value and solution differentiation.
• Support RFI/RFP responses through requirements alignment and solution narrative development.
• Participate in account planning alongside Sales and cross-functional partners.
• Partner with Product, Engineering, Marketing, and Services to ensure solution alignment and market feedback.
• Provide structured field insights to influence product direction and go-to-market priorities.
• Ensure disciplined deal execution through accurate opportunity alignment and forecasting collaboration.
• Manage multiple concurrent opportunities while maintaining a high standard of quality and responsiveness.
• Contribute to firm-wide client webinars, product briefings, and thought-leadership sessions.
• Perform other duties as assigned to support departmental and company objectives.

Support Engineer

• The Support Analyst is the primary service contact assisting customers to effectively utilize the software to meet their firm’s business objectives.
• The Support Analyst leverages advanced software troubleshooting skills, strong business acumen, and proven customer soft skills to proactively resolve simple to complex service requests from external customers and implementation personnel.
• Ability to effectively capture, document, analyze, and reconcile customers' procedural, setup, Elite application, and integration-related inquiries utilizing remote access tools, data analysis tools, and internal systems.
• Documents the nature and scope of found issues and takes steps toward resolution including testing and leveraging existing internal knowledge bases and documentation.
• Communicates and recommends simple to complex business processes, procedural and/or diverse service request solutions to resolve customer issues.

Support Analyst

Content Marketing Manager

• Own and actively build, test, and evolve the company’s product and solution positioning—turning strategy into clear sales talk tracks, pitch narratives, and proof points that work in live deals.
• Create and scale an AI-driven content and messaging engine across the buyer journey—writing executive narratives, product stories, sales decks, and enablement assets that directly support pipeline and revenue.
• Define and drive go-to-market strategy for product launches, new segments, and key initiatives, partnering closely with Sales, Product, Enablement, and Growth Marketing to ensure alignment, consistency, and impact.
• Translate complex product capabilities into clear, persuasive narratives that resonate with enterprise buyers (CFOs, CIOs, GCs, and legal ops leaders) and accelerate sales cycles.
• Serve as the owner of all core messaging assets — including pitch decks, battlecards, solution briefs, demo narratives — ensuring consistency, clarity, and relevance across functions and channels.
• Act as a direct extension of the Sales team—supporting priority deals with custom narratives, decks, ROI framing, and 1:1 enablement as needed.
• Manage a small high-performing team, while personally owning and delivering critical messaging, enablement, and narrative assets.
• Build and produce a performance-driven content engine across high-impact decks, and talk tracks, website, social media, paid campaigns, live events, and webinars, leveraging AI tools and automation platforms to accelerate content production, personalization, and campaign iteration at scale.
• Operationalize feedback loops by embedding product marketing into win/loss analysis, pipeline reviews, field interviews, and customer research to drive ongoing refinement of positioning and strategy.
• Act as a key voice in competitive strategy, customer segmentation, and persona development, using insights to influence product roadmap, campaign focus, and market expansion priorities.
• Serve as the internal expert for sales and product on our buyer, product roadmap, competitive positioning, and more – you will be the trusted resource.
• Be proactive in identifying and delivering must-win market opportunities, breakthrough content, owned data.
• Build strong relationships with customers to conduct research, learn feedback, build market advocates.
• Build an insights engine to educate the business on market momentum, customer insights, competitive updates, and more.
• Represent the voice of the market at the leadership table, advocating for customer needs and ensuring our messaging aligns with business goals, market dynamics, and growth strategy.
• Perform other duties as assigned to support departmental and company objectives.

Senior Director, Product and Content Marketing

Director

• Provide executive-level advisory consulting to law firms and senior leadership, guiding adoption and optimization of Elite’s advisory services and supporting technologies
• Serve as the senior advisory owner for assigned global customers, acting as the primary strategic interface and trusted advisor
• Lead and govern enterprise and operational assessments, enabling customers to achieve business outcomes through effective use of Elite solutions
• Define and own short- and long-term advisory roadmaps based on customer business requirements, ensuring alignment with product direction and service capabilities 2
• Act as a senior decision-making authority for change, release, and deployment activities impacting advisory services in production
• Own service-level management for assigned advisory services, ensuring performance expectations are met and proactively communicated to stakeholders
• Partner closely with Sales to shape advisory opportunities, support executive-level pursuits, and articulate differentiated value propositions
• Collaborate with Product Management to influence feature readiness, prioritization, and release decisions affecting advisory services
• Lead executive briefings, workshops, and strategic planning sessions to accelerate customer alignment and decision-making
• Mentor and guide internal teams on enterprise advisory approaches and value-based customer engagement best practices
• Perform other duties as assigned to support departmental and company objectives.

Advisory Services Director

• Provide executive-level advisory consulting to law firms and senior leadership, guiding adoption and optimization of Elite’s advisory services and supporting technologies
• Serve as the senior advisory owner for assigned global customers, acting as the primary strategic interface and trusted advisor
• Lead and govern enterprise and operational assessments, enabling customers to achieve business outcomes through effective use of Elite solutions
• Define and own short- and long-term advisory roadmaps based on customer business requirements, ensuring alignment with product direction and service capabilities
• Act as a senior decision-making authority for change, release, and deployment activities impacting advisory services in production
• Own service-level management for assigned advisory services, ensuring performance expectations are met and proactively communicated to stakeholders
• Partner closely with Sales to shape advisory opportunities, support executive-level pursuits, and articulate differentiated value propositions
• Collaborate with Product Management to influence feature readiness, prioritization, and release decisions affecting advisory services
• Lead executive briefings, workshops, and strategic planning sessions to accelerate customer alignment and decision-making
• Mentor and guide internal teams on enterprise advisory approaches and value-based customer engagement best practices
• Perform other duties as assigned to support departmental and company objectives.

Operations

• Lead and develop a team of cloud operations engineers and contractors, setting performance expectations and ensuring accountability for quality and timelines
• Allocate engineering resources across incidents, service requests, and scheduled deployments based on priority and skill requirements
• Coordinate with Incident Management, Change Management, and Release Coordination to ensure operational activities are properly staffed and supported
• Monitor team workload and case status, ensuring accurate tracking and timely updates in Salesforce
• Review and approve deployments before they reach customers, ensuring accuracy and completeness
• Serve as the technical escalation point for complex issues, and escalate proactively when risks to service are identified
• Ensure compliance with security policies and participate in audit activities as required
• ​Perform other duties as assigned to support departmental and company objectives.​

Manager, Cloud Operations

Account Executive

• Own and execute new-logo acquisition for a defined set of Elite’s most strategic target accounts, with a focus on large, global, and multi-office law firms.
• Lead highly complex, consultative enterprise sales cycles involving managing partners, CFOs, CIOs, COOs, and executive committees.
• Develop deep account strategies, including stakeholder mapping, political alignment, risk mitigation, and multi-threaded engagement plans.
• Drive large, transformational opportunities from early discovery through close, often spanning 12–24+ month sales cycles.
• Build and articulate compelling, data-driven business cases that quantify operational, financial, and strategic ROI at the firm level.
• Partner closely with Sales Engineering, Product, Marketing, Executive Leadership, and Professional Services to design and deliver differentiated, high-impact proposals.
• Serve as a trusted advisor to prospective clients, guiding them through complex change decisions tied to finance, operations, and technology modernization.
• Maintain expert-level knowledge of Elite’s full platform, competitive landscape, and macro trends impacting large law firms.
• Forecast and manage pipeline with precision, ensuring disciplined deal inspection and executive-level visibility via Salesforce.
• Represent Elite at senior-level industry forums, executive briefings, and strategic client events.
• Provide informal mentorship and deal leadership to Senior Account Executives as needed, elevating overall enterprise selling capability.
• Perform other duties as assigned to support departmental and company objectives.

Strategic Account Executive

• Build and sustain executive-level relationships across global client organizations, serving as the primary contact and strategic advisor to drive satisfaction, retention, and growth.
• Develop and execute comprehensive global account plans that align client goals with Elite’s offerings, driving expansion, renewals, and successful cloud migrations.
• Consistently exceed sales and revenue targets by identifying new opportunities, managing complex deal cycles, and delivering high-value proposals to C-suite and senior stakeholders.
• Maintain deep knowledge of Elite’s product portfolio, client industries, and emerging technologies to effectively position solutions that advance client performance.
• Partner closely with marketing, customer success, product, and solution consulting teams to deliver tailored, high-impact solutions and ensure seamless client experiences.
• Leverage data and CRM tools (e.g., Salesforce) to monitor performance, forecast revenue, analyze trends, and guide strategic decisions for sustainable growth.
• Represent Elite at client sites, industry events, and executive meetings to strengthen partnerships, secure renewals, and support global business objectives.
• Perform other duties as assigned to support departmental and company objectives.

Global Client Director

• Serve as the primary executive liaison for the client globally, ensuring trusted alignment between their strategic priorities and Elite’s offerings.
• Own the global account plan, including revenue growth, retention, renewals, and cloud migration strategy for the client.
• Drive year-over-year expansion through proactive identification of new opportunities across business units and geographies.
• Partner with functional leaders in Product, Marketing, Customer Success, and Professional Services to deliver cohesive, high-impact outcomes for the client.
• Manage complex commercial negotiations and renewal cycles, ensuring mutually beneficial, long-term agreements.
• Maintain deep knowledge of the client’s business model, transformation goals, and technology landscape to anticipate needs and shape solution roadmaps.
• Leverage data and CRM insights (Salesforce) to forecast revenue, track health metrics, and inform strategic decisions.
• Represent Elite at client sites and executive forums, reinforcing partnership value and advocacy at the C-suite level.
• Perform other duties as assigned to support departmental and company objectives.

Global Client Director – Dedicated Accounts

Sales Development Rep

• Ability to work through substantial lists of inbound leads and target prospects, as well as targeted customers.
• Adhering to a talk track, delivering a meaningful value statement, and executing against a specific targeted campaign.
• Engage with prospects through cold calls using a web dialer, and emails using a high velocity sales tool.
• Secure high-quality meetings between potential clients and our Salespeople, ensuring a smooth transition by accurately scheduling time, date, and attendees. No show attendance will be measured.
• Follow up on leads and scheduled appointments that were not accepted and re-nurture them to qualified accepted appointments.
• Maintain accurate records of leads, outreach activities, and engagement progress within our CRM system.
• Able to redirect customers to appropriate resources for specific support resolution (e.g. Own positive customer experience).
• Able to self-learn during dedicated hours per week about specific product platforms and value propositions.
• Perform other duties as assigned to support departmental and company objectives.

Sales Development Representative

Full-stack Engineer

• Contribute to the design, development, and deployment of complex software features and infrastructure components for our SaaS platform.
• Take ownership of assigned projects or components, ensuring timely and high-quality execution
• Participate in architectural discussions by providing insights and recommendations while working with senior engineers on final decisions
• Collaborate with cross-functional teams (Product, DevOps, QA) to ensure solutions align with business objectives and meet performance, scalability, and security requirements.
• Troubleshoot, debug, and optimize code to ensure high reliability and performance in production environments.
• Provide guidance or support to junior engineers, promoting best practices and continuous learning within the team.
• Drive continuous improvement initiatives, identifying opportunities for efficiency, automation, and technology upgrades.
• Stay updated on industry trends, emerging technologies, and best practices, incorporating them into the engineering roadmap.

Senior Sales Engineer

Sales Engineer

Support Analyst

Senior Director, Product and Content Marketing

Advisory Services Director

Advisory Services Director

Manager, Cloud Operations

Strategic Account Executive

Global Client Director

Global Client Director – Dedicated Accounts

Sales Development Representative

Software Engineer