Eli Health

Head of Operations

Eli Health

full-time

Posted on:

Origin:  • 🇨🇦 Canada

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Job Level

Lead

About the role

  • Own the full operational lifecycle from supplier sourcing to product delivery, accountable for cost, quality, and throughput
  • Design and implement scalable processes for supply chain, inventory management, manufacturing, fulfillment, and logistics
  • Lead the evolution from human-led to semi-automated operations in collaboration with automation and AI teams
  • Develop and execute global sourcing strategy including vendor selection, negotiation, and long-term relationship management
  • Build operational resilience through supply redundancy, quality standards, and risk mitigation practices
  • Oversee warehousing, inventory planning, and fulfillment to ensure timely delivery and customer satisfaction at scale
  • Lead rollout and integration of planning, MRP, inventory tracking, and order management systems
  • Partner with technical teams to integrate automation and robotics into key workflows and ensure systems are fit-for-scale
  • Build and lead a high-performing operations team and set performance expectations across internal teams and external partners
  • Collaborate closely with the COO and cross-functional teams as the most senior on-site operations leader

Requirements

  • Operational leadership in a regulated sector (diagnostics, food tech, medical devices, or consumer health hardware)
  • Experience scaling physical product operations from tens to thousands of units/month, ideally in a startup moving from Series A to C
  • Track record of building from scratch: systems, teams, processes, and vendor networks
  • Hands-on leadership of internal teams and external partners, including contract manufacturers, suppliers, and logistics providers
  • Strong command of operational systems (e.g., MRP, inventory, production tracking) and their role in manufacturing and fulfillment at scale
  • Experience developing and executing global sourcing strategies, vendor selection, negotiation, and long-term relationship management
  • Experience building operational resilience through supply redundancy, quality standards, and risk mitigation
  • Ability to lead rollout of planning, MRP, inventory tracking, and order management systems and integrate automation/robotics