Operations

• Lead and scale ERM CVS’s certification business in the mining sector, ensuring alignment with global market drivers and stakeholder needs
• Oversee and optimize operational performance across the mining certification portfolio, with direct accountability for sales, net revenue, profitability, and cost control
• Review and implement improvements to internal processes, systems, and tools to ensure lean, scalable, and effective operations that enable sustainable growth
• Develop and execute strategic plans to expand our mining services portfolio, ensuring relevance to emerging standards (e.g., CMSI) and evolving client expectations
• Build and lead a high-performing global team of assessors and project managers, fostering a culture of excellence and continuous learning; expand team capacity and geographic coverage in line with business growth
• Provide mentorship, coaching, and professional development opportunities to ensure team members are equipped to deliver services that meet and exceed client expectations
• Serve as the senior technical authority on mining certification, with deep expertise in standards such as IRMA, ASI, RBA, CopperMark, ICMM, ISO Management System standards (e.g., ISO 14001, ISO 45001), and other ESG-related frameworks
• Lead complex, multi-standard audit and assurance engagements, ensuring technical rigor and stakeholder engagement, including with Indigenous and community representatives for applicable schemes
• Drive the implementation of best practices and continuous improvement across audit methodologies, tools, and delivery models
• Stay abreast of industry trends, regulatory developments, and evolving client needs to ensure ERM CVS remains a leader in responsible mining certification
• Collaborate with Sales Directors, Partners, and Project Managers to maintain and grow the mining certification business through strategic client engagement and market development
• Lead commercial conversations, develop compelling value propositions, and support proposal development and contract negotiations
• Contribute to account planning, pipeline development, and cross-selling of ERM CVS services to maximize client value and business impact
• Represent ERM CVS at industry events, forums, and client engagements to enhance visibility and thought leadership.

Operations Director, Certification - Mining

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