Elfonze Technologies

Administration

• Plan, schedule, and execute ESXi host upgrades across development, test, and production environments with minimal business disruption.
• Apply driver updates, firmware patches, and VMware Tools refreshes in accordance with VMware compatibility matrices.
• Conduct thorough post-upgrade host validation including vSphere cluster health checks, datastore integrity, and network connectivity verification.
• Maintain upgrade documentation, change records, and rollback procedures for all ESXi lifecycle activities.
• Monitor ESXi host performance, resource utilisation, and HA/DRS configurations to ensure optimal virtualisation efficiency.
• Lead end-to-end migration of virtual machines from VMware vSphere to Microsoft Hyper-V, covering planning, execution, validation, and hypercare.
• Perform VM hardware version upgrades and compatibility assessments prior to migration, ensuring alignment with target Hyper-V environment requirements.
• Execute VMware Tools removal and replacement with Hyper-V Integration Services as part of the migration workflow.
• Develop and maintain detailed migration runbooks covering pre-migration checks, execution steps, rollback procedures, and post-migration validation scripts.
• Conduct compatibility validation of applications, network configurations, and storage mappings after migration to Hyper-V.
• Design and deliver Hyper-V administration training sessions for internal IT team members, building in-house capability and reducing dependency on external support.
• Produce knowledge-transfer documentation covering Hyper-V architecture, VM lifecycle management, checkpoints, and networking configuration.
• Plan and execute in-place upgrades and clean installations of Windows Server operating systems (2016 / 2019 / 2022), including pre-upgrade assessment and compatibility review.
• Manage patch lifecycle for all Windows Server environments ensuring compliance with security and operational baselines.
• Administer Active Directory, DNS, DHCP, Group Policy, and file services in support of enterprise infrastructure.
• Coordinate server decommissions, consolidations, and role migrations as part of infrastructure refresh programmes.
• Maintain server hardening configurations and contribute to security compliance activities.
• Design, implement, and manage enterprise backup strategies covering physical servers, virtual machines, and cloud workloads.
• Administer backup solutions (e.g. Veeam, Veritas NetBackup, Azure Backup) ensuring scheduled jobs, retention policies, and offsite replication are operational.
• Plan and conduct regular recovery drills, validating RTO and RPO targets across critical systems.
• Respond to and manage recovery scenarios including full server restores, file-level recoveries, and VM rollbacks.
• Maintain backup inventory, reporting dashboards, and escalation procedures for backup failures.
• Lead infrastructure migration projects as the primary technical authority, from scoping and planning through execution and post-migration support.
• Develop project plans, risk registers, migration runbooks, and stakeholder communication packs.
• Coordinate with application teams, network engineers, security, and business stakeholders to align migration windows and minimise impact.
• Chair migration readiness reviews, cutover planning sessions, and post-migration retrospectives.
• Maintain hands-on delivery participation throughout all project phases — not limited to oversight only.
• Provide infrastructure support and operational oversight for AWS environments including EC2, VPC, S3, IAM, CloudWatch, and related services.
• Contribute to hybrid cloud architecture discussions, supporting workload placement decisions across on-premises and AWS.
• Apply AWS best practices for security, cost optimisation, and high availability in line with organisational cloud governance.
• Support cloud migration assessments and lift-and-shift activities where applicable.

Lead OS / Infrastructure Administrator

Software Engineer

• Design, develop, and maintain interactive Power BI dashboards and reports
• Build and optimize semantic models (datasets) using best practices like star schema and dimensional modeling
• Develop end-to-end analytics solutions using Microsoft Fabric, including Lakehouse & OneLake, Fabric Pipelines, Notebooks (Spark)
• Optimize Direct Lake and Import models for large-scale analytics
• Monitor performance using tools like Performance Analyzer, DAX Studio, and Fabric monitoring
• Develop data ingestion pipelines from various sources: Snowflake, SQL Server, APIs, Data Lakes, etc.
• Implement data governance and security: Row-Level Security (RLS), Data access management

Power BI, Microsoft Fabric Developer

Product Marketing

• Design and develop custom solutions in Oracle GTM using agents, workflows, and configurations.
• Build and maintain interfaces/integrations between GTM and external systems (EBS, OTM, WMS, third-party systems).
• Develop and support PL/SQL, XML, XSLT, and integration components.
• Configure GTM automation agents, actions, and event-driven processes.
• Perform technical troubleshooting and performance tuning.
• Support data migration, conversions, and environment setup.
• Collaborate with functional teams to translate requirements into technical designs.
• Ensure compliance with security, audit, and performance standards.

Technical OTM - GTM

Sales

• Supporting and managing Oracle CX Sales applications with Redwood UI enablement
• Assisting in enabling Redwood features through functional setups, opt-ins, and configuration changes
• Handling end-user issues related to Redwood UI and ensuring smooth adoption
• Performing functional testing during quarterly releases and Redwood updates
• Supporting UI personalization and standard configuration using Oracle tools
• Working with business users to explain Redwood UI changes and drive adoption
• Preparing user guides, SOPs, and training materials for Redwood changes
• Supporting regression testing and validating system behavior post-release
• Collaborating with technical and functional teams for issue resolution and enhancements
• Ensuring alignment of Redwood UI with business processes and user experience standards

Oracle CX Sales – Redwood

Support Engineer

• Provide day-to-day Salesforce support and handle user queries/issues
• Perform data upload, update, and extraction using Salesforce Data Loader
• Utilize Salesforce Inspector for data analysis, troubleshooting, and quick fixes
• Create data load input sheets by consolidating and transforming data from multiple sources
• Manage and analyze data using Excel (advanced functions, data validation, reporting)
• Ensure data accuracy and readiness before bulk uploads into Salesforce
• Support incident, problem, and change management processes following ITIL framework
• Collaborate with cross-functional teams to resolve system and data-related issues

Salesforce Support Analyst

• Design, implement, and maintain SAP CO modules
• Collaborate with business stakeholders for requirement gathering
• Configure and customize SAP CO modules
• Provide end-user support and training on SAP functionalities
• Lead and support SAP system upgrades and migrations
• Analyze and optimize business processes related to controlling and finance
• Create and maintain documentation for processes and configurations
• Troubleshoot and resolve issues related to SAP CO modules