Salesforce Support Analyst

Elfonze Technologies

Salesforce Support Analyst at Elfonze Technologies providing data management and user support in Salesforce. Collaborating with teams and ensuring data accuracy while adhering to ITIL best practices.

Posted 6/11/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

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Hard Skills

SalesforceSalesforce Data LoaderSalesforce InspectorExceldata analysisdata validationdata extractiondata managementdata transformationITIL

Soft Skills

analytical skillstroubleshooting skillscommunication skillsstakeholder managementcollaboration

Industry Keywords

data modelincident managementchange managementproblem management

About the role

Key responsibilities & impact

Provide day-to-day Salesforce support and handle user queries/issues
Perform data upload, update, and extraction using Salesforce Data Loader
Utilize Salesforce Inspector for data analysis, troubleshooting, and quick fixes
Create data load input sheets by consolidating and transforming data from multiple sources
Manage and analyze data using Excel (advanced functions, data validation, reporting)
Ensure data accuracy and readiness before bulk uploads into Salesforce
Support incident, problem, and change management processes following ITIL framework
Collaborate with cross-functional teams to resolve system and data-related issues

Requirements

What you’ll need

3–7 Years experience
Hands-on experience in Salesforce data handling tools
Strong Excel expertise
Understanding of Salesforce data model and basic administration
Knowledge of ITIL processes (Incident, Change, Problem Management)
Strong analytical and troubleshooting skills
Good communication and stakeholder management abilities

Benefits

Comp & perks

Health insurance
Flexible working hours
Paid time off
Professional development