Customer Success Manager – Mid-Market

ElevenLabs

full-time

Posted on: 1/16/2026

Location Type: Remote

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About the role

This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform.
The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments.
You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems.
You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale.
In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts.
Success is measured by net revenue retention and sustained multi-product adoption.
You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.

3-5 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge with navigating SDKs
Proven experience driving revenue outcomes
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Preferred: Experience in audio AI space

Benefits

Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

Tip: use these terms in your resume and cover letter to boost ATS matches.

AI agentsAPI integrationsSDKsdata analysisconversation designperformance optimizationB2B SaaSrevenue managementcross-sell strategiescustomer success

problem-solvinganalytical skillscommunication skillsinterpersonal skillsrelationship building