Account Director
Ten Lifestyle Group
Client Services Director
Elevate Global
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $90,000 per year
Job Level
Lead
About the role
- The Client Services Director serves as a strategic liaison between the client services and sales teams, driving client retention and growth through exceptional customer service and satisfaction.
- Build and maintain relationships with new and existing clients, leveraging market insight to inform business strategy & growth.
- Design and implement client outreach strategies and growth plans to combat potential revenue losses
- Conduct research to identify new potential clients and market opportunities.
- Expand Elevates awareness within the staffing/brand activation ecosystem by regularly networking and sharing Elevates capabilities.
- Lead RFP responses and create compelling PowerPoint presentations showcasing Elevate's value proposition
- Target 25% organic growth of the client business annually through retained client portfolio development
- Manage the Client Services Account Management Team to achieve revenue objectives.
- Develop strategic account plans for key clients, identifying growth opportunities and setting clear objectives.
- Conduct regular client meetings, including introductory sessions, feedback discussions, and partnership reviews.
- Secure referrals and expand client contact networks through relationship building and client entertainment.
- Present the TOP 5 key accounts with growth plans to the Managing Director monthly.
- Participate in Senior Management Team meetings and lead Growth Lab sessions.
- Drive account management status documentation and delivery of growth targets.
- Support sales departments' strategic projects and creation of marketing materials.
- Manage HubSpot client management and comms to assess CST performance
- Assist CST in supporting inbound client estimates, proposal creation, and RFP responses
- Lead monthly client review meetings with the Managing Director's attendance
- Foster a culture aligned with company values where high performers can prosper.
- Provide leadership, guidance, and support to Client Services Teams.
- Identify training and development needs and provide skill enhancement opportunities.
- Promote a strong employer brand to attract and retain top talent.
- Facilitate cross-departmental collaboration and communication.
Requirements
- Proven experience in client services/business leadership role within an agency environment
- Specific experience within the brand activation agency category preferred
- Track record of growing world-class teams delivering excellence for blue-chip brands
- Experience managing large portfolios of client work
- Demonstrable success in building strategic client partnerships
- Exceptional PowerPoint presentation skills for client communication
- Strong project management skills with dedication to meeting timelines
- Excellent communication, negotiation, and presentation abilities
- Commercially savvy approach with financial and problem-solving acumen
- Well-developed interpersonal skills for building trusted stakeholder relationships
- First-class listening and communication skills with a willingness to confront issues
- Relationship seller and problem solver who understands agency-client dynamics
- Inquisitive mindset with strong 'sales DNA'
- Ability to maintain a top-level view of business operations and growth opportunities
- Pro-active growth mindset capable of foreseeing and resolving issues independently
- Positive mindset and composed attitude under pressure
- Quick learner able to hit the ground running
