Elevate Global 

Client Services Representative

• The Client Services Director serves as a strategic liaison between the client services and sales teams, driving client retention and growth through exceptional customer service and satisfaction.
• Build and maintain relationships with new and existing clients, leveraging market insight to inform business strategy & growth.
• Design and implement client outreach strategies and growth plans to combat potential revenue losses
• Conduct research to identify new potential clients and market opportunities.
• Expand Elevates awareness within the staffing/brand activation ecosystem by regularly networking and sharing Elevates capabilities.
• Lead RFP responses and create compelling PowerPoint presentations showcasing Elevate's value proposition
• Target 25% organic growth of the client business annually through retained client portfolio development
• Manage the Client Services Account Management Team to achieve revenue objectives.
• Develop strategic account plans for key clients, identifying growth opportunities and setting clear objectives.
• Conduct regular client meetings, including introductory sessions, feedback discussions, and partnership reviews.
• Secure referrals and expand client contact networks through relationship building and client entertainment.
• Present the TOP 5 key accounts with growth plans to the Managing Director monthly.
• Participate in Senior Management Team meetings and lead Growth Lab sessions.
• Drive account management status documentation and delivery of growth targets.
• Support sales departments' strategic projects and creation of marketing materials.
• Manage HubSpot client management and comms to assess CST performance
• Assist CST in supporting inbound client estimates, proposal creation, and RFP responses
• Lead monthly client review meetings with the Managing Director's attendance
• Foster a culture aligned with company values where high performers can prosper.
• Provide leadership, guidance, and support to Client Services Teams.
• Identify training and development needs and provide skill enhancement opportunities.
• Promote a strong employer brand to attract and retain top talent.
• Facilitate cross-departmental collaboration and communication.