Elevance Health

Analyst

• Responsible for ongoing support of daily breaks/fixes, security vulnerabilities, and quarterly system upgrades of the Epic system
• Defines functionality, usability, reliability, performance and support requirements of a system
• Creates and performs feature testing and determines environmental needs

MyChart / Patient Access Analyst

• Responsible for ongoing support and maintenance of the Epic system
• Defines functionality, usability, reliability, performance and support requirements of a system
• Creates and performs feature testing and determines environmental needs
• Provides the link between technical and business views of the system
• Partners with business, architecture and infrastructure
• Oversees all service levels to ensure business area satisfaction
• Defines detail design components with high level architecture blueprints
• Coordinates integration activities to ensure successful implementation
• Ensures effective monitoring of systems
• Defines development strategy, standards and support tools
• Proactively works with stakeholders to identify future system opportunities and enhancements

Epic Bridges Analyst

Manager

• Manages resource utilization to ensure appropriate delivery of care to members, adequate coverage for all tasks and job responsibilities.
• Review all Care Plans and ISPs for quality control and provide guidance to care managers on how to address Members’ complex health and social needs.
• Ensure care managers provide Trauma-Informed Care and recognize the impact of ACEs on the CFSP population.
• Coordinates service delivery to include member assessment of physical and psychological factors.
• Participates in cross-functional workgroups created to maintain and develop program.
• Evaluates current processes of Special Program's support functions; recommends changes for increased efficiencies and improved outcomes.
• Develops and conducts training programs for staff involved in the program.
• Extracts and manipulates analytical data to present findings to relevant markets and stakeholders.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Manager I Care Management – Healthy Blue Care Together CFSP

Bilingual

• Serving as a liaison/connector between the patient, care team, and the community
• Helps to bridge conversations with patients and remove barriers that prevent them from accessing health and social services
• Conducts telephonic and/or face-to-face outreach to panel of patients for appointment scheduling, needs assessment, and care gap closure
• Meets patient in clinic or facility to help identify social determinants of health impacting patient’s health and general well-being
• Collaborates with social worker and/or care manager to develop action plan
• Develops trusting relationship with patients by providing support and advocacy to help achieve health goals
• Assists patients in accessing health-related services and community resources
• Facilitates communication between all parties (patients, families, colleagues, and community-based organizations) as needed
• Documents interactions with patients and on behalf of patients in medical record
• Attends meetings as required
• Travels to worksite and other locations as necessary

Community Health Worker – Bilingual

Sales

• Provides general administrative support to the sales teams
• Gathers, scrubs, inputs, and tracks sales data to ensure it is complete and accurate
• Generates reports for brokers, clients, and sales teams
• Engages and fosters relationships with internal and external partners
• Completes projects as requested by the sales teams
• Coordinates with proposal units on request for proposal ("RFP") responses to brokers and groups and maintains various system updates for proposal and sales activity
• Researches and resolves routine sales, claims, and benefit issues

Sales Support Coordinator

Consultant

• manages the development, approval, implementation and compliance of ongoing external client facing programs
• ensures program meets its stated objectives
• provides subject matter expertise in response to day to day business issues
• researches applicable subject matter practices
• integrates industry best practices into program offerings
• manages relationships and partners with corporate and regional business areas
• coordinates training related to the external client-facing program
• develops program success measures
• performs periodic assessments of external client facing program success
• establishes and maintains partnerships that enhance program execution and success
• oversees program management responsibilities for state regulatory reporting
• manages state escalated and ad-hoc deliverables

MyChart / Patient Access Analyst

Epic Bridges Analyst

Manager I Care Management – Healthy Blue Care Together CFSP

Community Health Worker – Bilingual

Sales Support Coordinator

Program Consultant, State Liaison