Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Analyzes problems and provides information/solutions.
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information.
Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
Uses computerized systems for tracking, information gathering and troubleshooting.
Outbound calls are conducted in the ZipDrug business area.
Requirements
Requires a HS diploma or equivalent
previous experience in an automated customer service environment
strong oral, written and interpersonal communication skills
problem-solving skills
facilitation skills
analytical skills
Experience in a high-volume call center environment is strongly preferred
Previous call center experience is preferred
tech-savvy and capable of multitasking in a fast-paced environment
Benefits
merit increases
paid holidays
Paid Time Off
incentive bonus programs
medical, dental, vision
short and long term disability benefits
401(k) +match
stock purchase plan
life insurance
wellness programs
financial education resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
