Element Fleet Management

Bilingual Customer Care Representative

Element Fleet Management

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$51,800 - CA$71,200 per year

Job Level

Junior

About the role

  • Provide service to customers via telephone and/or electronically
  • Assess caller’s needs, clarify information, research any issue, and provide solutions and/or alternatives
  • Handle calls in an efficient manner, minimizing driver/client time to resolve issues
  • Strive for first call resolution
  • Exhibit applicable empathy during each call ensuring a superior customer experience
  • Meet personal/team qualitative and quantitative targets
  • Work effectively in a team environment, and when needed provide back-up support for administrative tasks

Requirements

  • Proficiency in Microsoft Office Suite (Word, Outlook, Excel)
  • Must be Bilingual in English and French
  • Ability to learn and navigate new software quickly
  • Professional communication with customers via telephone and email
  • 1+ years of customer service experience
  • Ability to work effectively with others and contribute to team task accomplishments
  • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Ability to work full-time 5 days per week, which will include one weekend day
Benefits
  • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
  • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft Office SuiteExcelWordOutlookcustomer service
Soft Skills
professional communicationempathyteamworkadaptabilitytime management