Area Vice President, Operations
Elara Capital
full-time
Posted on:
Location Type: Office
Location: New York City • New York • United States
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Job Level
About the role
- Lead and oversee day-to-day and strategic operations across multiple LHCSA home care locations in New York, ensuring operational excellence and consistent service delivery
- Drive business growth by expanding key service lines, including LHCSA, NHTD, Private Pay, and VA programs
- Partner closely with sales, clinical, and operational leaders to increase market share, strengthen referral pipelines, and enhance payer partnerships
- Lead operational transformation initiatives, including technology adoption, process improvement, and modernization of intake, scheduling, and staffing workflows
- Optimize centralized intake, call center, and scheduling operations to improve efficiency, responsiveness, and client experience
- Build, develop, and retain high-performing leadership teams, fostering a culture of accountability, engagement, and performance excellence
- Implement performance strategies focused on key metrics, including utilization, staffing efficiency, client satisfaction, and service delivery outcomes
- Drive change management initiatives, helping teams successfully navigate growth, transformation, and evolving business needs
- Ensure full compliance with New York regulatory requirements, payer standards, and Elara Caring operational policies
- Serve as a visible and engaged leader in the market, building strong relationships with internal teams, referral sources, and community partners
- Promote a culture focused on client-centered care, operational discipline, and continuous improvement
- Performs other duties/projects as assigned.
Requirements
- 7+ years experience within the personal care services sector.
- 5+ years experience in a leadership role managing teams.
- Proven senior leadership experience in home care, LHCSA, or healthcare operations
- Demonstrated success leading multi-site operations and scaling service delivery in a growth-focused environment
- Strong experience driving operational performance across intake, scheduling, staffing, and service delivery functions
- Experience working with or leading centralized intake, call center, or scheduling operations strongly preferred
- Track record of successfully leading change management, operational transformation, or technology adoption initiatives
- Strong understanding of New York home care regulations, LHCSA operations, and payer requirements preferred
- Experience growing and expanding service lines such as Private Pay, NHTD, VA, or similar programs preferred
- Strong business acumen with the ability to drive growth, improve performance, and deliver measurable results
- Exceptional leadership, communication, and team development skills
- Ability to influence, inspire, and align teams at all levels of the organization
- Passion for home care, operational excellence, and delivering high-quality client-centered services.
Benefits
- Competitive compensation package
- Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
- Opportunities for advancement
- Comprehensive insurance plans for medical, dental, and vision benefits
- 401(K) with employer match
- Paid time off, paid holidays, family, and pet bereavement
- Pet insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational performancechange managementtechnology adoptionprocess improvementintake operationsscheduling operationsstaffing operationsservice deliverymulti-site operationsbusiness growth
Soft Skills
leadershipcommunicationteam developmentinfluenceinspirealign teamsaccountabilityengagementperformance excellenceclient-centered care