EIT Urban Mobility

Operations

• Coordinate and implement the company-wide prospection strategy aligned cross-functionally with organisational objectives , priority markets, and buyer personas.
• Work closely with Marketing to define lead qualification criteria and ensure marketing and campaigns support the prospection targets.
• Oversee lead generation, qualification, and pipeline progression, ensuring smooth handover between Innovation Advisors to Partner Development teams or solution providers.
• Identify new high-potential topics by markets and verticals, through structured market and gap analysis.
• Monitor performance of prospection activities and recommend improvements based on data-driven insights .
• Provide the prospection team with knowledge and training on the EITUM ’ s book of solutions and start up portfolio before going to the market .
• Ensure partners receive high-value engagement aligned with EIT Urban Mobility's value proposition ensuring loyalty and cross/upselling.
• Support account managers in identifying new engagement opportunities and improving existing services for scalability and impact .
• Promote a consistent service experience ensuring partner satisfaction and strong results in the annual service satisfaction survey.
• Build and maintain strong relationships with partners, acting as an escalation point to ensure service quality.
• Detect and communicate cross-selling and upselling opportunities across service lines.
• Coordinate and continuously improve cross-company business development and account management processes.
• Ensure the partner lifecycle is running smoothly and if needed, update its standards and processes.
• Maintain and update the commercial process library, ensuring documentation is accurate , accessible, and up to date.
• Align internal teams around standard operating procedures, ensuring consistent implementation across countries and departments.
• Support the development and validation of new business models and service offerings, coordinating market assessments and feedback loops.
• Facilitate internal communication between Marketing, Business Development, Innovation Advisory, Innovation Hubs and other key teams.
• Oversee the maintenance and accuracy of CRM records and commercial databases ( Pipeline , Funnel , Partner Activity Tracker , etc.).
• Ensure regular and reliable reporting on commercial KPIs , partner engagement metrics , and business development performance.
• Analyse commercial data to identify trends , risks , and opportunities , and present recommendations to leadership .
• Prepare documentation , dashboards , and insights for internal and external reporting needs .
• Promote data-driven decision- making across commercial teams by improving reporting tools.

Commercial Operations Manager