EIS Group

Manager

• Manage and supervise deskside and end-user support personnel.
• Oversee incident, problem, and service request management processes.
• Monitor service desk performance metrics and implement continuous improvement initiatives.
• Coordinate hardware and software deployment, maintenance, and lifecycle management.
• Ensure compliance with company IT policies, security standards, and procedures.
• Collaborate with internal departments and external vendors to resolve technical issues.
• Develop and maintain support documentation, knowledge bases, and standard operating procedures.

Deskside Support Manager

• Develop and execute digital transformation strategies aligned with organizational goals
• Lead cross-functional projects involving process automation, system modernization, and digital innovation
• Evaluate existing business processes and identify opportunities for improvement through technology solutions
• Collaborate with stakeholders to define project objectives, requirements, and success metrics

Digital Transformation Manager

Sales

• Lead, mentor, and manage a team of remote sales professionals.
• Develop and execute strategic sales plans to achieve revenue and growth targets.
• Monitor team performance and provide coaching to improve productivity and results.
• Identify new business opportunities and market trends.
• Build and maintain strong relationships with key clients and stakeholders.
• Establish sales forecasts, budgets, and performance metrics.
• Conduct virtual sales meetings, training sessions, and performance reviews.
• Collaborate with marketing, operations, and customer success teams to optimize sales efforts.
• Prepare and present sales reports to senior leadership.
• Ensure compliance with company policies and sales procedures.

Senior Sales Manager

• Lead digital transformation strategies and remote technology initiatives
• Manage implementation of cloud-based systems and digital platforms
• Coordinate cross-functional projects involving IT, operations, procurement, and management teams
• Analyze existing business processes and recommend technology-driven improvements
• Oversee remote operational workflows and automation systems