Deskside Support Manager

EIS Group

Remote Deskside Support Manager overseeing and coordinating end-user technical support operations. Leading support teams and ensuring high levels of customer satisfaction across a remote workforce.

Posted 5/31/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $50 - $75 per hourWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Manage and supervise deskside and end-user support personnel.
Oversee incident, problem, and service request management processes.
Monitor service desk performance metrics and implement continuous improvement initiatives.
Coordinate hardware and software deployment, maintenance, and lifecycle management.
Ensure compliance with company IT policies, security standards, and procedures.
Collaborate with internal departments and external vendors to resolve technical issues.
Develop and maintain support documentation, knowledge bases, and standard operating procedures.

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, or a related field preferred
1+ years of IT support experience, including supervisory or management experience
Strong knowledge of Windows, Microsoft 365, Active Directory, endpoint management, and remote support tools
Experience with IT Service Management (ITSM) platforms
Excellent communication, organizational, and leadership skills
Ability to manage multiple priorities in a fast-paced environment

Benefits

Comp & perks

Competitive hourly compensation
Flexible remote work environment
Paid training
Paid time off and company holidays
Health, dental, and vision insurance (where applicable)
Professional development opportunities
Retirement savings plan options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supportsupervisory experienceWindowsMicrosoft 365Active Directoryendpoint managementremote support toolsIT Service Management (ITSM)incident managementproblem management

Soft Skills

communication skillsorganizational skillsleadership skillsability to manage multiple prioritiescollaboration

Certifications

Bachelor's degree in Information TechnologyBachelor's degree in Computer Science