eimagine

Operations

• Lead and manage all aspects of service delivery for clients, accountable for delivery outcomes
• Serve as primary escalation point for delivery challenges, risks, billing or resourcing concerns
• Oversee adoption of delivery frameworks to ensure transparent, consistent project execution and measurable results
• Lead formal project review and audit processes to ensure quality, compliance, and continuous improvement
• Exercise cross-functional authority over Business Analysis, Quality Assurance, IV&V, Data, Platform, and Custom Application teams
• Establish governance standards to protect client satisfaction, profitability, and effective scope management
• Act as visible, trusted delivery executive with key accounts, engaging to understand business drivers and success measures
• Partner with Client Partners and Sales to scope engagements, set expectations, and protect delivery capacity
• Implement and enforce delivery playbooks, performance metrics, and operational ceremonies
• Monitor delivery capacity and utilization; collaborate with Resource Management to address shortfalls
• Advocate for delivery teams, remove roadblocks, secure resources, and hold leaders accountable
• Mentor delivery leaders and promote continuous improvement in delivery management practices
• Communicate professionally with clients and teams; facilitate training and present delivery lessons learned

Vice President, Delivery Operations