eimagine

Software Engineer

• Responsible for the development, and on-going support of custom applications and objects within Microsoft Dynamics CRM
• Serve as a Subject Matter Expert (SME) within all aspects of CRM software to include technical requirements, system configuration, user requirements, and system upgrades
• Identify and implement third party applications to enhance and support the CRM system
• Perform CRM application testing of configurations and customizations
• Lead and/or participate in analysis sessions with clients to determine application requirements for new CRM implementations
• Extend capability of CRM through creation of new entities, forms, workflows, and reports
• Design business processes and integrations between Microsoft Dynamics CRM applications and other applications
• Perform data migration activities
• Analyzes system specifications and translates system requirements to functional and technical specifications
• Analyzes existing applications including performance, diagnosis, and troubleshooting of problems and designing fixes
• Provides testing support to ensure that logic and syntax are correct, and that program results are accurate
• Aids quality assurance and support personnel as needed to troubleshoot application problems
• Utilizes version control systems such as Git in accordance with project definitions and best practices
• Utilizes development management tools such as Azure DevOps and Jira as directed by supervisor or project manager
• Documents code consistently throughout the development process following guidelines established by eimagine or the project governing body
• Participates in Scrum ceremonies as required by project assignments
• Supports authoring of solution proposals, technical whitepapers, and blogs as required
• Capable of making presentations to customer or client audiences and professional peers
• Provides recommendations to increase team productivity including software development tools
• Comfortable programming in an object-oriented environment

Microsoft Dynamics CRM Developer

Client Partner

• Develops and builds close relationships with new and assigned accounts for eimagine
• Assists in the development and execution of the company sales plan
• Identifies, qualifies and helps create solutions for client opportunities
• Writes and prepares Statements of Work (SOWs), proposals, presentation materials, agendas and other client facing documentation
• Prepares sales forecast information including size, timing, and probability of each opportunity
• Maintains client records in eimagine’s Customer Relationship Management (CRM) database
• Develops and effectively manages sales leads via cold-calling, networking, trade shows, direct mail, website and email inquiries, LinkedIn and other social media
• Penetrates new areas within existing accounts and generates new business with new clients
• Consults with prospective and existing customers regarding system requirements and recommends eimagine software and consulting services
• Works with Procurement to prepare written responses to RFPs and other bid requests
• Collaborates with Recruiting/People Solutions/PMO to build teams for client solutions
• Negotiates final terms of agreements and secures client signatures on contracts and legal documents
• Provides behavior and activity metrics in support of everyday functions

• Develop custom SPFx web parts to replace legacy JavaScript and CSS-based customizations.
• Implement modular, reusable components using TypeScript, React, and Fluent UI.
• Ensure all development aligns with Microsoft 365 security standards (e.g., NIST 800-53 Moderate Controls, DLP, sensitivity labels).
• Collaborate with stakeholders to translate business requirements into technical solutions.
• Participate in sprint planning, code reviews, and iterative validation workshops.
• Maintain documentation for SPFx components, deployment processes, and support procedures.
• Support admin training and knowledge transfer for long-term sustainability.
• Create, maintain, and deploy desktop, web, or database applications under direction of a supervisor or project manager.
• Analyze system specifications and translate system requirements to functional and technical specifications.
• Provide testing support to ensure logic and syntax are correct and program results are accurate.
• Aid quality assurance and support personnel to troubleshoot application problems.
• Utilize source code control systems and document code consistently following eimagine guidelines.
• Assist in end-user training and provide support with demonstrations as needed.

SharePoint Framework Developer

Operations

• Lead and manage all aspects of service delivery for clients, accountable for delivery outcomes
• Serve as primary escalation point for delivery challenges, risks, billing or resourcing concerns
• Oversee adoption of delivery frameworks to ensure transparent, consistent project execution and measurable results
• Lead formal project review and audit processes to ensure quality, compliance, and continuous improvement
• Exercise cross-functional authority over Business Analysis, Quality Assurance, IV&V, Data, Platform, and Custom Application teams
• Establish governance standards to protect client satisfaction, profitability, and effective scope management
• Act as visible, trusted delivery executive with key accounts, engaging to understand business drivers and success measures
• Partner with Client Partners and Sales to scope engagements, set expectations, and protect delivery capacity
• Implement and enforce delivery playbooks, performance metrics, and operational ceremonies
• Monitor delivery capacity and utilization; collaborate with Resource Management to address shortfalls
• Advocate for delivery teams, remove roadblocks, secure resources, and hold leaders accountable
• Mentor delivery leaders and promote continuous improvement in delivery management practices
• Communicate professionally with clients and teams; facilitate training and present delivery lessons learned

Microsoft Dynamics CRM Developer

Client Partner

SharePoint Framework Developer

Vice President, Delivery Operations