IT Project Manager
IDERA Software
CloudPMP
Vice President, Delivery Operations
eimagine
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
CloudITSMPMP
About the role
- Lead and manage all aspects of service delivery for clients, accountable for delivery outcomes
- Serve as primary escalation point for delivery challenges, risks, billing or resourcing concerns
- Oversee adoption of delivery frameworks to ensure transparent, consistent project execution and measurable results
- Lead formal project review and audit processes to ensure quality, compliance, and continuous improvement
- Exercise cross-functional authority over Business Analysis, Quality Assurance, IV&V, Data, Platform, and Custom Application teams
- Establish governance standards to protect client satisfaction, profitability, and effective scope management
- Act as visible, trusted delivery executive with key accounts, engaging to understand business drivers and success measures
- Partner with Client Partners and Sales to scope engagements, set expectations, and protect delivery capacity
- Implement and enforce delivery playbooks, performance metrics, and operational ceremonies
- Monitor delivery capacity and utilization; collaborate with Resource Management to address shortfalls
- Advocate for delivery teams, remove roadblocks, secure resources, and hold leaders accountable
- Mentor delivery leaders and promote continuous improvement in delivery management practices
- Communicate professionally with clients and teams; facilitate training and present delivery lessons learned
Requirements
- 12+ years in IT professional services delivery
- 7+ years in executive or senior leadership roles with P&L or enterprise delivery accountability
- Bachelor’s degree in business, technology, or a related field
- Active certification through PMI (PMP required)
- Advanced certifications in Program/Portfolio Management, Agile/Scaled Agile, or IT Service Management preferred
- Proven history in customer-facing, professional services leadership roles
- Experience overseeing multi-discipline teams (PMO, Managed Services, Functional Roles, Platform/Custom Delivery)
- Demonstrated ability to implement governance frameworks, delivery metrics, and quality assurance practices at scale
- Exceptional organizational, leadership, and managerial skills
- Strong verbal and written communication skills; excellent facilitation abilities
- Ability to balance attention to detail with a strategic view of delivery performance
- Disciplined leadership and ability to remain calm and professional under pressure
- Willingness to travel for client and delivery site visits
