eight&four

Agency Marketing & Operations Manager

eight&four

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Own Agency awards: research, recommend, write entries (solo or with team inputs), and manage submissions
  • Source and write Agency case studies — from raw notes to polished stories
  • Update and maintain our website (Squarespace): new pages, case studies, team updates
  • Update and maintain our email marketing system (Hubspot): email campaigns, database management
  • Turn press articles and LinkedIn updates into blogs
  • Keep our platform profiles up to date (Creativepool, StudioSpace, Mosaic, DCA etc.)
  • Support Directors with LinkedIn content that showcases agency work and wins
  • Help run content and creative operations for our key events (Foresight, Onwards, etc.)
  • Liaise with our PR agency to ensure we hit press targets & get appropriate POV from the agency shared with relevant trade titles
  • Plan and run agency events - socials, training sessions, Show & Tells, Company Catch-ups, monthly breakfasts, annual Offsite event
  • Source venues, manage RSVPs, book suppliers, brief design resource, oversee on-the-day execution
  • Manage birthday and anniversary moments (gifts, celebrations)
  • Help shape the ongoing employee experience — the small touches that make eight&four feel like eight&four
  • Work alongside our People Director on recruitment admin — interview scheduling, panel coordination
  • Manage all aspects of new starter onboarding from offer to end of probation
  • Create onboarding schedules, liaise on IT setup with our Head of IT, run check-ins, coordinate feedback
  • Keep our HR platform bob and internal records accurate and updated
  • Ensure new joiners have a brilliant, seamless first impression
  • Diary management for senior leadership (selective but important)
  • Maintain oversight of agency equipment, couriering, and office-day needs
  • Support with finance admin: Pleo approvals, receipt chasing, statement uploads
  • Ensure our office environment stays welcoming, well-run, and fully stocked
  • The go-to problem-solver for the team — the person people trust to just get things sorted

Requirements

  • High-energy, proactive, organised - you see problems before others do
  • Strong writer with sharp judgement and a great eye for quality
  • Confident communicator, comfortable with stakeholders at all levels
  • Warm, people-first, and naturally good at building rapport
  • Able to juggle multiple moving parts without dropping the essentials
  • Excited by creative environments and the pace that comes with them
  • Experience in a creative, social, or digital agency
  • Strong writing skills - awards, blogs, or case-study experience is a big advantage
  • Comfortable with CMS platforms (Squarespace, Hubspot or similar)
  • Experience supporting events or agency culture initiatives
  • Bonus: experience with HR or onboarding processes
Benefits
  • Named in Campaign Magazine's Best Places to Work 7 years running
  • Hybrid working - 3-4 day in the office per week
  • Private Healthcare & Life Insurance, 25 Days+ Holiday
  • Team Mini breaks in the UK and abroad, Regular Socials
  • Culture: Open, Engaged & Inspirational
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
writingcase studiesemail marketingonboardingevent planningdatabase managementcontent creationproblem-solvingHR processes
Soft Skills
high-energyproactiveorganisedstrong judgementconfident communicatorpeople-firstrapport buildingmulti-taskingadaptability