Regional Director – Field Operations

EHUD SASSON

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $30 per hour

Job Level

Lead

About the role

  • Lead the operational success of 2–5 dental offices across the New York Metro Area, ensuring high standards in patient care, team performance, and operational efficiency.
  • Travel to practices at least four days per week to engage directly with office teams, support initiatives, and foster a culture of accountability and excellence.
  • Oversee onboarding and integration for new hires, ensuring a smooth transition and alignment with company culture and expectations.
  • Design and implement training programs that empower team members with the skills and tools needed to succeed.
  • Provide ongoing coaching and mentorship for office managers and field teams to strengthen leadership and drive performance.
  • Monitor patient interactions and service delivery, ensuring each location consistently delivers an exceptional patient experience.
  • Support and guide team members through escalated situations, while reinforcing best practices in daily operations.
  • Collaborate with senior leadership to identify inefficiencies and execute process improvements across all offices.
  • Analyze KPIs and operational data regularly to assess performance, identify trends, and implement strategic solutions.
  • Lead initiatives focused on continuous improvement in patient care, employee engagement, and practice growth.

Requirements

  • 5+ years of dental operations leadership experience, managing 20–50 practice locations.
  • Demonstrated success in leading high-performing teams, coaching managers, and elevating operational outcomes.
  • Strong analytical skills with the ability to use KPIs and data to inform decisions and track progress.
  • Exceptional leadership and communication skills with the ability to build relationships across all levels of the organization.
  • Availability to travel within the New York Metro Area four days per week, with a strong field presence.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational efficiencyKPI analysisdata analysistraining program designonboardingcoachingmentorshipprocess improvementpatient careteam performance
Soft Skills
leadershipcommunicationrelationship buildingaccountabilityexcellenceteam engagementproblem-solvingstrategic thinkingcollaborationadaptability