eHouse Studio

Client Engagement Director

eHouse Studio

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Job Level

Lead

About the role

  • Act as a strategic advisor to a portfolio of high-value accounts by building trust, maintaining open communication, and aligning objectives, challenges, and industry dynamics.
  • Own and implement Account Plans by planning activities and leveraging resources to achieve plan objectives.
  • Develop and execute customized growth strategies driven by data insights to increase revenue through cross-sell, upsell, and renewals.
  • Ensure customer satisfaction through effective use of PM and Strategist resources and realize increasing value from each account.
  • Enable effective partnerships and key relationships to develop accounts into potential Key Accounts (High-Touch).
  • Strive to be the account’s preferred and trusted vendor through constant study, insight generation, and industry expertise.
  • Identify new cross/up-sell opportunities within accounts while retaining spend and defending against competitors.
  • Collaborate with cross-functional teams and external partners to deliver innovative, impactful solutions.
  • Ensure that the value delivered is clear, measurable, and communicated effectively to all client stakeholders, especially senior executives.
  • Achieve or exceed booking, revenue, and profitability targets across your portfolio.
  • Proactively identify risks, resolve issues, and set clear expectations to ensure client satisfaction.
  • Serve as an escalation point for clients, partnering with service line managers to deliver quick, effective resolutions.
  • Maintain accurate and up-to-date CRM data for forecasting and financial planning.

Requirements

  • 7+ years of eCommerce experience with proven success in driving client growth.
  • 5+ years of experience managing large mid-market and enterprise accounts.
  • Strong expertise in strategic planning across multiple marketing channels (paid media, email, SEO, social, etc.).
  • Demonstrated success in developing and executing effective eCommerce strategies using advanced tools and analytics.
  • Proven ability to build and maintain executive-level relationships.
  • Deep familiarity with Shopify Plus and its ecosystem.
  • Experience balancing business development and account management responsibilities.
  • Ability to multi-task, prioritize, and adapt quickly in a dynamic, fast-paced environment.
  • Strong sense of urgency and accountability with a track record of exceeding targets.
  • Willingness to travel as required.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
eCommercestrategic planningdata insightscross-sellupsellCRManalyticsaccount managementbusiness developmentfinancial planning
Soft Skills
communicationrelationship buildingproblem solvingmulti-taskingprioritizationadaptabilityurgencyaccountabilitycollaborationtrust building