Senior Customer Support Specialist – Quality
ResMed
Cloud
Customer Care Representative, IFP
eHealth, Inc.
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $22 per hour
Job Level
JuniorMid-Level
About the role
- Take inbound calls from current customers and answer their questions pertaining to their pending application, coverage details, or other issues
- Support sales agents by being available to take application requests and handle customer service issues thoroughly
- Track applications and work with customers to obtain any outstanding requirements in a timely manner
- Identify potential issues that adversely affect our customers and resolve them immediately
- Make outbound calls to insurance carriers, providers, and internal departments to research and resolve complex customer issues as they arise. Include thorough documentation in eHealth’s Back Office system for all correspondence
- Identify cross-sell opportunities for ancillary products to fill gaps in customer coverage needs (i.e. dental, vision)
- Drive retention by redirecting customers to an alternative plan if they are not approved for their previously selected plan, or if the plan does not adequately meet their needs
- Remain current on products and processes in a multi-product environment
- Abide by company policies and procedures
- Consistently reach monthly customer enrollment and performance goals
- Other duties and projects will be assigned as needed
Requirements
- You have a high school diploma or equivalent
- You have at least 2 or more year’s industry experience in: a broker or insurance company, individual sales environment
- You currently possess an active Health License or the ability to pass the State Health Agent License test within 4-6 months of employment
- You possess excellent oral and written communication skills
- You have the ability to make sound decisions independently and under pressure
- You have excellent computer skills (i.e. Word, Excel, Project, and Internet Skills)
- Preferred Qualifications: Bachelor’s degree
- Experience selling individual and/or Medicare insurance products via the telephone
