Systems Engineer

• Monitors performance metrics.
• Maintains and updates servers and software.
• Supports data and system needs of users and documents appropriately.
• Supports technical incidents and user management.
• Knows how to warehouse data, backup and recovery.
• Configures databases.
• Designs and implements business solutions.
• Defines data and system requirements.
• Performs ad hoc troubleshooting.

Messaging Systems Engineer II

Learning and Development

• Supports the design, development, implementation, and evaluation of learning and development programs, processes, and initiatives.
• Contributes to the development of learning solutions, including e-learning modules, workshops, job aids, and other training materials.
• Assists in identifying learning needs and gaps through collaboration with stakeholders, employee feedback, and performance data.
• Partners with subject matter experts to create engaging and effective learning content and materials.
• Coordinates learning and development activities, events, and logistics to support program execution.
• Provides technical and administrative support for the learning management system (LMS), SharePoint, and related tools.
• Assists with data tracking, reporting, and evaluation of learning program effectiveness through assessments and feedback mechanisms.
• Collaborates with internal stakeholders to support the integration, communication, and execution of learning solutions.
• Supports vendor engagement activities, including coordinating deliverables and escalating issues as needed.
• Maintains accurate records of training participation, completion, and program documentation.
• Supports the continuous improvement of learning programs, processes, and materials.
• Demonstrates flexibility to support a variety of learning and development activities as needed.

EHC

Messaging Systems Engineer II

Learning and Development Specialist