efrete by nstech

Customer Success Manager

• Manage a portfolio of clients, maintaining regular contact;
• Monitor product usage, engagement, and potential churn risks;
• Identify opportunities to improve customer experience, retention, and account expansion;
• Log interactions, requests, and customer history in the CRM;
• Serve as a support contact for questions, directing requests to the responsible teams;

Customer Success Analyst, Junior

Analyst

• Monitor job openings alongside the T&A team and hiring managers
• Provide guidance and support for leadership development
• Manage workplace climate and employee engagement
• Monitor Individual Development Plans (IDPs) with management
• Consultative HR activities (general payroll/HR operations, HR metrics such as KPIs and OKRs)
• Employee onboarding and training
• Create support tickets and provide general support
• Provide support for facilities operations

Customer Success Analyst, Junior

People & Management Analyst – Junior