efrete by nstech

Customer Success Analyst, Junior

efrete by nstech

full-time

Posted on:

Location Type: Hybrid

Location: Itajaí • Brasil

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Job Level

Junior

About the role

  • Manage a portfolio of clients, maintaining regular contact;
  • Monitor product usage, engagement, and potential churn risks;
  • Identify opportunities to improve customer experience, retention, and account expansion;
  • Log interactions, requests, and customer history in the CRM;
  • Serve as a support contact for questions, directing requests to the responsible teams;

Requirements

  • Bachelor's degree in progress or completed;
  • Strong communication skills and willingness to speak with customers;
  • Organized approach to routines and processes;
  • Availability for occasional travel;
  • Strong desire to learn;
  • Collaborative and responsible profile.
Benefits
  • National Health Plan
  • National Dental Plan
  • Life insurance
  • Meal/food allowance
  • Childcare assistance
  • Gympass
  • zenKlub
  • Birthday day off
  • Parking for motorcycles, bicycles, and scooters
  • Happy hour
  • No dress code
  • Company celebrations and events.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong communication skillsorganized approachcollaborative profileresponsible profilewillingness to learn
Certifications
Bachelor's degree