Efí Bank

Analyst

• Lead onboarding programs, ensuring a welcoming integration that is aligned with the company culture;
• Implement and monitor learning/development paths for different levels and areas of the organization, aligning them with the competencies required for employee growth and success;
• Conduct training needs analyses in partnership with business areas and leaders to ensure Corporate Education strategies support organizational objectives;
• Monitor and evaluate the effectiveness of training programs using metrics and performance indicators, making continuous adjustments to optimize results;
• Promote personalized development journeys;
• Foster a culture of continuous learning and development across the organization;
• Lead engagement and organizational climate initiatives, promoting a healthy and productive work environment;
• Update and monitor key Corporate Education indicators, generating insights and proposing improvements for the area’s projects.

Corporate Education Analyst – Mid-level

Operations

• Lead the Customer Records Backoffice, Card Backoffice, and Credit & Collections Operations, ensuring efficient, secure, and standardized execution of processes.
• Ensure the correct execution of processes that support the product, from onboarding and customer data maintenance to critical operational flows.
• Ensure operational stability, mitigating risks, failures and rework.
• Ensure vendor performance.
• Implement and maintain operational controls, audit trails and segregation of duties.
• Work extensively on credit, collections and operational validations, ensuring adherence to policies, regulations and financial controls.
• Support regulatory requirements and internal and external audits, ensuring compliance.
• Manage projects with control over schedule, costs and delivery quality.
• Map, document and improve processes (BPM), promoting efficiency, standardization and scalability.
• Collaborate with Performance & Operational Governance to define, monitor and evolve processes and KPIs.
• Proactively identify bottlenecks, risks and opportunities for improvement.
• Lead and develop the team, fostering a culture of accountability, organization and operational excellence.
• Work in an integrated way with Customer Ops, ensuring a strong interface between customer experience and internal execution.
• Maintain close relationships with Finance, Legal, Product and Technology.

Internal Operations Manager – Backoffice

Product Designer

• Conduct user research to identify needs, behaviors, and opportunities to improve products;
• Translate research insights into user-centered design solutions, such as personas, journeys, and navigation flows;
• Create wireframes, interactive prototypes, and visual interfaces that are intuitive, accessible, and aligned with business objectives;
• Collaborate with product teams, engineering, and stakeholders to define requirements and ensure quality in the delivery of solutions;
• Actively participate in defining product strategy, contributing design vision to the roadmap and success metrics;
• Plan, conduct, and analyze usability tests and hypothesis validation, ensuring solutions meet user expectations;
• Maintain, evolve, and document Design Systems and component libraries, promoting consistency, scalability, and efficiency;
• Monitor solution development to ensure fidelity to the proposed design and provide support to technical teams;
• Apply knowledge of data analysis and product-metrics tools (Amplitude, Mixpanel, Google Analytics) to inform design decisions;
• Run and interpret A/B tests and product experiments to validate hypotheses and optimize experiences;
• Design interfaces for mobile (iOS/Android), applying usability best practices and responsive design.

Product Designer I – Loans, Working Capital

Account Manager

• Identify and prospect new business opportunities, manage a portfolio of partners, and ensure high monetization of the base (cross-sell and up-sell);
• Manage pipeline, targets, and KPIs;
• Act consultatively and provide personalized service, offering the best experience and guidance to partners or prospective partners;
• Manage and develop partner relationships, ensuring satisfaction and retention;
• Develop and implement customer retention strategies;
• Deliver product/service presentations and demonstrations;
• Attend events and trade shows to promote the company’s products/services, strengthen relationships, and expand the contact network;
• Conduct online or in-person meetings to negotiate and close contracts with new partners (including contract maintenance), or to strengthen relationships with existing partners, ensuring satisfaction, expectation alignment, and account growth;
• Prepare and present sales closing reports to leadership;
• Monitor partner NPS;
• Collaborate with internal teams to ensure delivery of solutions that meet client needs;
• Stay up to date on market trends and competitors to identify new business opportunities.

Corporate Education Analyst – Mid-level

Internal Operations Manager – Backoffice

Product Designer I – Loans, Working Capital

Senior Partnerships Manager