Eeze

Support Engineer

• Provide technical support to end-users on various IT issues including hardware, software, networking, and peripherals.
• Respond to and resolve IT support tickets in a timely manner while maintaining high levels of customer satisfaction.
• Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
• Complete IT inductions and on-boarding/off-boarding of employees.
• Administer user accounts, permissions, and access rights in accordance with company policies.
• Collaborate with team members to identify recurring issues and implement proactive solutions.
• Assist in the deployment and maintenance of software applications and updates.
• Liaise with 3rd party vendors, and raise purchase requests in a timely manner.
• Contribute to documentation efforts including user guides, knowledge base articles, and system configurations.
• Participate in IT projects as assigned, ensuring timely completion and adherence to project requirements.
• Stay informed about emerging technologies and industry best practices to continuously improve IT support services.

IT Support Engineer