EEOC

Senior Manager, Dispute Process Management

EEOC

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Arizona • California • United States

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Salary

💰 $129,000 - $161,000 per year

Job Level

Senior

About the role

  • Lead a high-performing team of managers and/or analysts.
  • Evolve the end-to-end disputes strategy and tactics for the Network and ensure appropriate Network rules, processes and reporting are in place to support disputes activity and evolution.
  • Manage end-to-end Network Dispute process and rules for disputes including the facilitation and management of the arbitration and compliance processes.
  • Analyze dispute data to identify opportunities to improve products or the Zelle® dispute policies and processes.
  • Coordinates with other leaders along with product and technology teams; Ensures the dispute business strategies and initiatives are aligned across the company and align with key internal and external partners to effectively generate support and buy-in on the strategic direction of new and existing products and services.
  • Develop new and revise existing dispute rules in support of the company’s payments business strategy, and in pace with industry developments.
  • Provide subject matter expertise to identify and define business needs and requirements to support the development and implementation of operational/technical solutions in support of dispute rules.
  • Provide consulting and guidance to internal and external partners on the interpretation and application of dispute rules.
  • Ensure rules and processes comply with all payment contractual obligation including other networks and provide consultation to product teams on industry standards.
  • Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Requirements

  • Education and/or experience typically obtained through completion of a bachelor’s degree
  • 10 years experience in payments industry, preferably in a network dispute, rules or compliance function.
  • 3+ years managing a team, either directly or indirectly through projects or functional area.
  • Ability to work effectively within cross-functional teams.
  • Highly effective verbal and written communication and presentation skills with all levels of the organization, as well as senior executives and customers.
  • Strong interpersonal and collaborative skills to build partnerships and alliances internally and with external partners at all levels of the organization.
  • Excellent analytical and problem-solving skills, and the ability to make recommendations.
  • Experience managing tactical and strategic projects from inception to completion.
  • Proactive self-starter with ability to work independently.
  • Strong project management and organizational skills, with ability to prioritize multiple tasks and achieve objectives in a fast-paced environment.
  • Background and drug screen.
Benefits
  • Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
  • 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
  • Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
  • 12 weeks of Paid Parental Leave
  • Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
dispute managementcompliance processesdata analysisoperational solutionspayments industryproject managementrisk managementrule developmenttactical project managementstrategic project management
Soft Skills
leadershipcommunication skillsinterpersonal skillscollaborative skillsanalytical skillsproblem-solving skillsorganizational skillsself-starterability to work independentlyability to prioritize tasks