Act as owner and primary administrator of assigned application(s)
Provide application and system support to all employees for assigned application(s)
Troubleshoot issues, providing second level support
Resolve issues or identify escalation to Systems team or vendor
Own issue until resolved
Provide application performance monitoring
Analyze application incidents to identify root cause
Work closely with vendor’s product support team to implement solutions
Analyze existing processes to identify inefficiency and opportunities for improvement
Work with stakeholders to establish key metrics, KPIs and SLAs that are measurable and sustainable
Ensure successful installation and validation of vendor-provided upgrades and patches
Monitor license usage and budgeting for licensing costs
Provide metrics on anticipated needs during budget cycle and submit procurement requests when additional licenses are required
Process change requests for modifications to the application configuration
Maintain application road map and work with Manager, Applications Administration to set priorities
Provide timely and accurate status reporting
Manage projects to build new functionality, workflows, processes, and/or reporting in the application including requirements gathering, configuration, testing, user documentation and training
Develop and maintain all user documentation related to assigned application(s), including policies and procedures
Drive user adoption across the organization through user training and best practices
Maintain relationship with vendor to resolve application issues and ensure that Early Warning’s needs for new functionality are considered in future releases
Support the company’s commitment to protect the integrity and confidentiality of systems and data

Requirements

Education and experience typically obtained through completion of a Bachelor’s Degree in Business, Communications and/or Computer Science or related field
Excellent oral and written communication skills to be used to interact proficiently with all levels of management and staff
General knowledge or familiarity with Windows OS, Oracle, SQL, MS Office, Visio
General knowledge or familiarity with applications such as Tableau or SAP Business Objects, and Jira and Confluence
Proven experience supporting, as an admin, vendor-provided applications
Self-starter who has the ability to manage multiple priorities
Strong attention to detail and accuracy
Background and drug screen

Benefits

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility
Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day
12 weeks of Paid Parental Leave
Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

application supporttroubleshootingapplication performance monitoringroot cause analysisproject managementrequirements gatheringconfigurationtestinguser documentationchange management

Soft Skills

communication skillsattention to detailself-starterability to manage multiple prioritiesrelationship management

Certifications

Bachelor’s Degree in BusinessBachelor’s Degree in CommunicationsBachelor’s Degree in Computer Science