Define and drive the enterprise resilience strategy, ensuring alignment with operational risk frameworks, business strategy, and applicable regulatory requirements (including OCC, FFIEC, Federal Reserve, and other industry-recognized resilience standards for financial institutions).
Establish enterprise-wide resiliency standards, requirements, and tolerance-setting expectations covering business continuity, crisis management, dependency mapping, scenario testing, technology recovery (in partnership with CTRO), and third-party resiliency.
Lead the program transformation to integrate business continuity, operational resilience, technology resiliency, and third-party programs into a cohesive, forward-looking enterprise resilience framework.
Serve as the primary partner to the CTRO and Technology leadership to ensure technology resiliency, disaster recovery objectives (RTO/RPO), and resilience engineering principles are embedded across systems, infrastructure, and product portfolios.
Provide thought leadership and strategic insights to senior executives, business leaders, Product Management, and governance committees on resilience trends, risks, vulnerabilities, and emerging regulatory expectations.
Oversee the third-party risk management program, ensuring that third parties are properly classified, assessed, and monitored based upon their overall risk to the organization, and the services provided.
Champion a culture of preparedness, accountability, cross-functional collaboration, and continuous improvement in resilience practices.
Lead teams responsible for independently assessing first line readiness and adherence to enterprise resilience, business continuity, third-party risk, and technology resiliency requirements.
Provide robust oversight and challenge of continuity planning, impact tolerance setting, scenario testing, crisis management exercises, third-party resilience controls, and technology recovery capabilities.
Ensure escalation protocols and issue management processes identify, surface, and drive remediation of resilience gaps in alignment with enterprise risk appetite.
Partner with Operational Risk domain owners (technology, cyber, fraud, data, third-party) to deliver integrated cross-risk assessments of resiliency across critical operations, processes, technologies, and services.
Produce high-quality executive-level reporting to the ERMC and other governance bodies to support decision-making and escalation on resilience risks inconsistent with business risk tolerance.
Serve as a senior advisor to business leadership, Product Management, and functional executives on operational resilience strategy and implementation approaches.
Work closely with Technology, Cybersecurity, Infrastructure Engineering, Supplier Management, Legal, Compliance, and Enterprise Risk to ensure consistent application of resilience standards and coordinated planning across the enterprise.
Provide actionable feedback and guidance to the first line to strengthen risk ownership, test readiness, and enhance the durability of critical operations and customer-facing products.
Partner with Regulatory Relations and other stakeholders to facilitate examinations, responses, and program enhancements related to OCC, FFIEC, and other regulatory and industry expectations.
Lead, mentor, and develop a high-performing team of resilience and risk professionals responsible for enterprise-wide resilience, continuity planning, crisis management, and third-party oversight.
Foster an inclusive, collaborative, and high-accountability culture focused on analytical rigor, continuous learning, and innovation.
Ensure the team is equipped with evolving skillsets required to address emerging resilience challenges in a complex, technology-enabled financial environment.

Requirements

Bachelor’s degree or equivalent experience.
15+ years of experience in operational resilience, business continuity, third-party risk, operational risk, or related fields within financial services or other highly regulated industries.
At least 10 years in a leadership role with direct people management.
Deep expertise in resilience disciplines (e.g., business continuity, impact tolerances, crisis management, dependency mapping, scenario testing, disaster recovery, and third-party resiliency).
Strong knowledge of regulatory and industry frameworks relevant to financial institutions (e.g., OCC Heightened Standards, FFIEC Business Continuity Guidelines, Federal Reserve expectations, NIST, ISO 22301, and other globally recognized resilience frameworks).
Exceptional communication skills with the ability to present complex resilience issues to senior executives, product leaders, and governance committees.
Proven strategic thinker and innovative problem solver with strong analytical skills and attention to detail.
Demonstrated ability to drive organizational change in a dynamic environment.
Strong relationship-building skills with the ability to influence across business and technology functions.
Background and drug screen required.

Benefits

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
12 weeks of Paid Parental Leave
Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

operational resiliencebusiness continuitythird-party riskcrisis managementdependency mappingscenario testingdisaster recoveryresilience engineeringimpact tolerancesregulatory compliance

Soft skills

communication skillsstrategic thinkingproblem solvinganalytical skillsrelationship buildinginfluencing skillsorganizational change managementcollaborationleadershipcontinuous improvement