Help Desk Support Agent
eDynamic Learning
full-time
Posted on:
Location Type: Remote
Location: Canada
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About the role
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email and computer chat
- Provide customer assistance and technical troubleshooting
- Document customer interactions
- Run diagnostics to resolve customer-reported issues
- Escalate issues as required
- Install, make changes and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved
- Creating/editing documentation to ensure knowledge base is kept up to date
Requirements
- 5+ years of experience working in a help desk environment
- Flexibility to work a variety of shifts with minimal notice
- Proficiency with MAC and PC computers
- Legally allowed to work in the US and/or Canada
Benefits
- Health insurance
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical troubleshootingdiagnosticscomputer hardware installationcomputer software installationhelp desk management
Soft skills
customer assistancecommunicationflexibilityproblem-solvingdocumentation