Senior Customer Service Representative
Edwards Lifesciences
full-time
Posted on:
Location Type: Hybrid
Location: Irvine • California • United States
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Salary
💰 $50,000 - $68,000 per year
Job Level
About the role
- Use of case management system to manage customer contacts and order detail
- Proactively track, resolve, and escalate orders or cases
- Place and monitor orders via phone, fax, and email
- Proactively communicate backorders, order status, product availability
- Resolve complex issues via root cause analysis investigation
- Prioritize high work volumes from various communication channels
- Become a Subject Matter Expert (SME) to coach others
- Process customer returns and coordinate with Inventory Teams
Requirements
- H.S. Diploma or equivalent
- 4 years of related experience
- Experience with an ERP software (e.g., JDE)
- Customer service experience in a call center environment (Preferred)
- Experience in a cloud-based case management system, e.g. Salesforce (Preferred)
- Excellent Customer Service skills
- Proficient in MS Office Suite
- Excellent written and verbal communication skills
- Ability to build and maintain strong relationships
- Strong Time Management Skills
Benefits
- Competitive salaries
- Performance-based incentives
- Wide variety of benefits programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case management systemroot cause analysisERP softwarecloud-based case management systemSalesforceorder managementcustomer returns processing
Soft skills
customer servicecommunicationrelationship buildingtime managementcoaching
Certifications
H.S. Diploma