Edurino | We are hiring!

Customer Success Manager

• Drive retention strategies as a vital lever for sustainable growth
• Take full ownership of the reactivation and repurchase strategy
• Lead the end-to-end execution of user-flows and campaign sendouts
• Craft high-quality, on-brand copy and visual assets
• Cultivate a rigorous A/B testing culture
• Partner closely with the Product team to extend digital learning features into CRM touchpoints

Senior CRM Manager – Focus Retention

Customer Support

• Customer Happiness: You will be the primary point of contact for our customers in the DACH region and the UK, handling inquiries via email and social media with competence and warmth.
• Returns & Payments: You will process returns and payment-related cases and respond to customer feedback on review platforms.
• Process Optimization: You will gain deep insight into the Customer Service operations of an internationally growing startup and help us make support processes more efficient.
• Scaling: You will actively support the international growth of an innovative EdTech product for children.
• Cross-functional Collaboration: You will work closely with the rest of the team, filter customer feedback, and pass key insights directly to product development.

Mandatory Internship – Customer Service

Financial Planning and Analysis

• Verantwortung für die laufende Finanzbuchhaltung nach HGB – Kreditoren, Debitoren, Sachkonten
• Erstellung und Prüfung von Monats- und Jahresabschlüssen
• Übernahme der monatlichen Umsatzsteuervoranmeldungen (OSS)
• Überwachung des Zahlungsverkehrs und Mahnwesen
• Einhaltung aller steuerlichen und rechtlichen Vorgaben
• Zusammenarbeit mit der Steuerkanzlei und Unterstützung bei Prüfungen

Senior CRM Manager – Focus Retention

Mandatory Internship – Customer Service

Financial Accountant – Voll- oder Teilzeit