Educology Solutions

Learning and Development

• Design and Develop Instructional Content: Create engaging and effective learning materials, including presentations, handouts, CBT modules, and job aids, using established templates and design standards.
• Apply Instructional Design Principles: Develop content that aligns with adult learning theory and instructional best practices, ensuring clarity, accessibility, and learner engagement.
• Engage in Proactive Stakeholder Communication: Maintain regular communication with stakeholders to provide project updates, gather feedback, and ensure alignment with strategic training goals and operational needs.
• Manage Project Timelines and Milestones: Develop and maintain detailed project plans, track progress against key milestones, and address risks or delays to ensure timely delivery of training products.
• Collaborate with Subject Matter Experts (SMEs): Work closely with SMEs to gather technical content, clarify complex information, and translate it into learner-friendly formats that meet training objectives.
• Review and Quality Assurance: Lead content reviews to ensure accuracy, consistency, and alignment with learning goals, incorporating feedback from stakeholders.
• Contribute to Evaluation Efforts: Collect and organize learner feedback and assessment data to support the evaluation of training effectiveness and identify areas for improvement.

Instructional Designer

Engineer

• Lead End-to-End Process Redesign Initiatives: Direct the analysis, redesign, and digitization of complex, paper-based workflows, ensuring alignment with organizational goals, compliance standards, and user needs.
• Facilitate Cross-Functional Collaboration: Serve as the primary liaison between business units, IT, and executive stakeholders to ensure shared understanding, resolve barriers, and drive consensus on process improvements.
• Ensure Quality, Risk Mitigation, and Compliance: Identify process risks and inefficiencies, prioritize corrective actions, and ensure all redesigned workflows meet data governance, security, and accessibility requirements.
• Manage Project Timelines and Deliverables: Oversee project planning, resource allocation, and milestone tracking to ensure timely delivery of process maps, workflow designs, implementation plans, and training materials.

Lead Process Engineer

Business Analyst

• Elicit and Document Business Requirements: Collaborate with stakeholders to gather, analyze, and document current-state processes, business needs, and functional requirements for workflow redesign and digitization.
• Draft Future-State Processes: Create process maps, use cases, and user stories that help to reinforce the desired future state and support solution design and implementation.
• Support Change Management Planning and Execution: Support in the development of change management strategies including stakeholder analysis, communication plans, and training approaches and documentation to ensure successful adoption of new workflows.

Project Manager

• Oversee Instructional Design Activities: Lead the end-to-end instructional design process, ensuring that all training materials are grounded in adult learning theory and aligned with Metro’s requirements and technical competencies.
• Ensure Alignment with Learning Objectives: Collaborate with SMEs and stakeholders to define clear, measurable learning objectives and ensure all instructional content supports desired performance outcomes.
• Manage Project Timelines and Milestones: Develop and maintain detailed project plans, track progress against key milestones, and address risks or delays to ensure timely delivery of training products.
• Engage in Proactive Stakeholder Communication: Maintain regular communication with stakeholders to provide project updates, gather feedback, and ensure alignment with strategic training goals and operational needs.
• Conduct Quality Assurance Reviews: Implement and oversee quality assurance processes to review instructional materials for accuracy, consistency, accessibility, and instructional effectiveness before deployment.
• Coordinate Cross-Functional Teams: Serve as the primary liaison between instructional designers, SMEs and multimedia developers to ensure cohesive collaboration and communication throughout the project lifecycle.
• Monitor and Report on Project Performance: Provide regular updates to leadership on project status, resource utilization, and outcomes, using data to inform decisions and continuous improvement efforts.
• Support Evaluation and Continuous Improvement: Guide the development and implementation of training evaluation strategies, analyze feedback and performance data, and lead efforts to refine and enhance instructional programs.
• Project Management: Serve as the project manager and primary point of contact with Metro’s COTR/Project Manager for the contract.

Project Manager – Lead Instructional Designer

• Document and manage new and existing business processes to facilitate training, analysis, and redesign.
• Conduct a thorough analysis of existing and new business processes and identify opportunities for improving workforce efficiency.
• Conduct a thorough analysis of operational business requirements and conduct a gap analysis for any required modification to an existing business process.
• Create and maintain a requirements database that documents how each existing or new business requirement is being supported.
• Validate that any proposed solution to an existing requirement satisfactorily meets the underlying need.
• Collect marketing materials from industry solution providers that claim to satisfy the identified business requirements.
• Document and manage new and existing functional capabilities provided by existing and proposed IT solutions.
• Conduct a thorough analysis of existing capabilities against documented business requirements to determine where gaps in technology are preventing the efficient execution of business processes.
• Validate that any proposed solution successfully delivers a new functional business capability that addresses one or more existing requirements.

Senior Business Analyst

• Plan, initiate, and manage IT projects.
• Lead and guide the work of technical staff.
• Serve as liaison between business and technical aspects of projects.
• Plan project stages and assess business implications for each stage.
• Monitor progress to ensure deadlines, standards, and cost targets are met.
• Manage project execution to ensure adherence to budget, schedule, and scope.
• Confer with project personnel to identify and resolve problems.
• Monitor or track project milestones and deliverables.
• Review implementation project deliverables, ensuring adherence to quality standards.
• Assess current or future customer needs and priorities by communicating directly with customers, conducting surveys, or other methods.

Senior Project Manager

QA Engineer

• Provide day-to-day application support to business applications (off-the-shelf, custom, thick client, web, and mobile applications)
• Collaborate and coordinate internal and external technical and non-technical resources to deliver support and project tasks
• Support and improve business processes, application use, and develop performance metrics
• Timely resolution of user requests and technology issues
• Train employees on application use, functionality, data quality and reporting and help resolve application issues
• Produce organized and informative system documentation, including application configuration, installation, and client infrastructure
• Build and maintain a knowledge base and educate other IT team members
• Manage relationships with business partners, internal and external technology partners, and vendors
• Analyze and implement best practice business processes aligned with appropriate technology and tools
• Monitor routine and critical processes and workflows and proactively identify problem trends