Administrative Assistant to Head of School
University of Edinburgh Information Services Group
Senior System Tester
Educology Solutions
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Provide day-to-day application support to business applications (off-the-shelf, custom, thick client, web, and mobile applications)
- Collaborate and coordinate internal and external technical and non-technical resources to deliver support and project tasks
- Support and improve business processes, application use, and develop performance metrics
- Timely resolution of user requests and technology issues
- Train employees on application use, functionality, data quality and reporting and help resolve application issues
- Produce organized and informative system documentation, including application configuration, installation, and client infrastructure
- Build and maintain a knowledge base and educate other IT team members
- Manage relationships with business partners, internal and external technology partners, and vendors
- Analyze and implement best practice business processes aligned with appropriate technology and tools
- Monitor routine and critical processes and workflows and proactively identify problem trends
Requirements
- Bachelor's Degree or higher
- Six (6) or more years of experience
- At least three (3) years in projects of similar size and complexity
- Works as part of a team of developers, architects, business managers and systems administrators
- May supervise teams; reports to a team lead or could be a team lead
