Customer Success Manager

Education Perfect

full-time

Posted on: 9/8/2025

Origin: • 🇦🇺 Australia

✨ AI Apply

Mid-LevelSenior

Cyber Security

About the role

Build strong, trusted relationships with teachers, Heads of Department, Business Managers and Senior Leadership teams
Champion the adoption of EP by delivering engaging training sessions (online and in-person) tailored to school needs
Regularly engage with your assigned portfolio of schools to ensure they are achieving their goals with EP, treating your portfolio like your own book of business
Monitor health metrics and proactively implement strategies to reduce churn and drive retention
Identify and support opportunities for expansion and growth in partnership with Account Managers
Keep accurate CRM records, enrol classes promptly and maintain strong data hygiene
Represent EP at conferences, networking events and professional associations - occasional overnight travel will be required for these
Share customer insights with internal teams to inform product and strategy improvements
Contribute to a collaborative team culture, supporting colleagues and sharing best practice

Experienced Customer Success Manager within the B2B Technology industry
Teaching experience in either primary or secondary education (desirable)
Confidence in presenting to groups and delivering professional learning, both online and in person
Experience using an online learning platform (ideally EP) is highly desirable
Strong coaching and training skills, with the ability to help teachers unlock new ways of working
Excellent communication skills whether by phone, email or face-to-face
Proven ability to build and maintain positive relationships with a range of stakeholders
Proactive problem solving skills, adaptability and a solutions focused approach
Proficiency with ICT tools, particularly Google Workspace and awareness of basic tech maintenance and cyber security
Willingness to travel overnight occasionally to meet with schools and represent EP at events