Education Perfect

Customer Success Manager

• Build strong, trusted relationships with teachers, Heads of Department, Business Managers and Senior Leadership teams
• Champion the adoption of EP by delivering engaging training sessions (online and in-person) tailored to school needs
• Regularly engage with your assigned portfolio of schools to ensure they are achieving their goals with EP, treating your portfolio like your own book of business
• Monitor health metrics and proactively implement strategies to reduce churn and drive retention
• Proactively identify and refer expansion opportunities within your portfolio, partnering closely with the Sales team to support growth
• Keep accurate CRM records, enrol classes promptly and maintain strong data hygiene
• Represent EP at conferences, networking events and professional associations - occasional overnight travel will be required for these
• Share customer insights with internal teams to inform product and strategy improvements
• Contribute to a collaborative team culture, supporting colleagues and sharing best practice