edubily® Biochemie & Lifestyle

Customer Support

• Strategic and operational leadership of our Customer Care team of three great colleagues.
• Scalable customer experience: You will work with the team to further develop our support and communication processes and automate workflows.
• As an interface between Support, Product Development, Marketing and other departments, you play an important role in shaping company growth.
• Customer perspective: You understand our target audience, empathize with their needs and solve their problems.
• Systems instead of chaos: You optimize existing workflows and build new, smart processes to increase customer retention.
• KPI controlling: You measure what works and use metrics to identify optimization opportunities.

Team Lead Customer Service